Norm Reeves Honda Superstore West Covina - Service Center

Great customer service First of all it’s great that you can text to arrange your service appointment. Second of all I’ve been to several dealerships that overbook their serv First of all it’s great that you can text to arrange your service appointment. Second of all I’ve been to several dealerships that overbook their services appointments forcing me to wait over 30 minutes just to be checked in. But not here at norm reeves West Covina Joshua Martinez checked me in within just a few minutes of my arrival and thoroughly explained everything. I was kept up to date on the status of my car and was ready as promised More

Change of battery Waited enough time for the change of battery,people are polite ,and my daughter and I were satisfied on the service,also my freind in Cerritos branch Waited enough time for the change of battery,people are polite ,and my daughter and I were satisfied on the service,also my freind in Cerritos branch offered to use his employee number for the discount of the service More

Outstanding I was assisted when I needed it most. They were very accommodating! Joshua was friendly and professional. They took me in without an appointment. Hi I was assisted when I needed it most. They were very accommodating! Joshua was friendly and professional. They took me in without an appointment. Highly recommended.. More

Regular car maintenance Everybody is polite and courteous helpful every time I come for service and will definitely recommend this dealership. waiting room is well ventilated Everybody is polite and courteous helpful every time I come for service and will definitely recommend this dealership. waiting room is well ventilated and has refreshments to offer. Thank you. More

Great Service Excellent service and wonderful care from Trinity...she took her time explaining what my Car needed and why and also found out a repair I needed was u Excellent service and wonderful care from Trinity...she took her time explaining what my Car needed and why and also found out a repair I needed was under warranty which I was unaware More

After waiting for a little while, Brandon assisted us since the original person was busy. He was courteous and efficient then he reviewed what was done and what will be needed . Good guy since the original person was busy. He was courteous and efficient then he reviewed what was done and what will be needed . Good guy More

Customer service is always great whenever I go in for service. Trinity help me with checking in and gave excellent Service as well. Thank you service. Trinity help me with checking in and gave excellent Service as well. Thank you More

Having an appointment for an oil change doesn't make any difference for NOT having an appointment. I got checked in at 12:48 and I retrieve my car at 2:46, 2 hour oil changed that can be done in 30 minutes difference for NOT having an appointment. I got checked in at 12:48 and I retrieve my car at 2:46, 2 hour oil changed that can be done in 30 minutes at some other place. p.s. The waiting room is so cold so I decided to sit outside and I watch how the mechanic work as slow as a snail, each step and movement can be counted and that justified his 2 hour on oil change. Since I don't recieve coupon in the mail anymore, it's Not worth the wait for a high price oil change (46.59) will not come back to norm reeves Honda - West Cocina for oil change or buying a new car (that will be a separate post - my experience with manual Alonso) More

Always took my car to Norm Reeves West Covina. Didn’t Always took my car to Norm Reeves West Covina. Didn’t know the difference in service until I went elsewhere. 5 stars To Norm Reeves. Always took my car to Norm Reeves West Covina. Didn’t know the difference in service until I went elsewhere. 5 stars To Norm Reeves. More

Great service!! Finished to work before the estimated time. Very helpful . The facility is very clean , customer service is great , but this survey is annoying 25 words or more. time. Very helpful . The facility is very clean , customer service is great , but this survey is annoying 25 words or more. More