Norm Reeves Honda Superstore West Covina - Service Center

Very good service. Quick, polite and welcoming. Car was brought in for routine maintenance service with some possible minor repair work(drivers side window) . They fixed everything within an hour. brought in for routine maintenance service with some possible minor repair work(drivers side window) . They fixed everything within an hour. More

My service department person Gabriela domingos was great she was very knowledgeable very smart courteous and I had a great experience love to see her again she was very knowledgeable very smart courteous and I had a great experience love to see her again More

Thank you for servicing my vehicle in a timely manner. It was a pleasant environment inside the facility providing Air Conditioning and Tv. I will definitely be taking my vehicle there for further maintenanc was a pleasant environment inside the facility providing Air Conditioning and Tv. I will definitely be taking my vehicle there for further maintenance. 😃 More

I had a positive experience and would recommend this place. I live in Hacienda and take the extra drive just to come here for service when there are closer options. place. I live in Hacienda and take the extra drive just to come here for service when there are closer options. More

I experienced a significant issue with my truck. Unfortunately, its a consistent area of grief. This dealership service team makes a good effort to resolve the problem regardless. Keep up the good Unfortunately, its a consistent area of grief. This dealership service team makes a good effort to resolve the problem regardless. Keep up the good work! More

Excellent Visit was excellent prices very reasonable and courteous service, vehicle was delivered on time, Brian explained the service process in detail, I'm a Visit was excellent prices very reasonable and courteous service, vehicle was delivered on time, Brian explained the service process in detail, I'm a satisfied customer. More

Thank you for the best experience I’ve had at a Honda dealership in a long time. Excellent customer service by my advisor Paul. Highly recommend. dealership in a long time. Excellent customer service by my advisor Paul. Highly recommend. More

Went in to have a few services done. Valentin Frausto was the rep that assisted me. He answered my questions/concerns without issue and straight to the point. Service was great . the rep that assisted me. He answered my questions/concerns without issue and straight to the point. Service was great . More

Had my car serviced last Sat. It cost me almost $400. I also asked for the tires to be checked because the tire pressure light contined to turn on, even after I filled tires with air. After waiting 3 hours also asked for the tires to be checked because the tire pressure light contined to turn on, even after I filled tires with air. After waiting 3 hours, I was told everything was fine, no nails in tires and they were corrected to 32psi. This morning the light turned on again. I took it to Honda in West Covina and their mechanic told me 3 tires were overinflated and one has a 20psi? He said I might need a new tire and pointed to tread. I told him car was just serviced days ago and showed him the report I was given that tread on tires was fine. He said it would be a long wait to check my tires. I spoke to 2 service technicians and asked why was I told last Sat my tires were checked, tire pressure corrected, and there were no nails in my tires yet today I find out the opposite? They tried to tell me tire pressure fluctuates, but to the point where they are overinflated and one goes from a 32psi to 20psi? I didn't touch the tires since it was serviced. The service technicians were rude and unwilling to resolve this, even though it was clear my tires hadn't been checked when I brought it in. Now I wonder if they even did the alignment they suggested? I ended up taking my car to a little tire shop in La Puente. They found a nail in the tire and patched it for $15. I had been a regular at Honda in West Covina, but never again will I take my car or my wife's car here to be serviced. More

Would give zero stars if i could. Took my vehicle in for a wheel stud replacement, something I've done in less than an hour, and its taking them almost 24 hours to get it done. Cost for this "service" is c a wheel stud replacement, something I've done in less than an hour, and its taking them almost 24 hours to get it done. Cost for this "service" is close to $500! Cost of the stud: $8. More