Norm Reeves Honda Superstore Vista

SOLD! I didn’t buy a car but I am 100% confident I will be buying a car this month with this dealership I will no longer take calls from any other dealersh I didn’t buy a car but I am 100% confident I will be buying a car this month with this dealership I will no longer take calls from any other dealership. After a painful 96 hours of car shopping I have been in person to 3 dealerships now and been on the phone with about a dozen in a 150 mile radius search. Although, I am still not ready to buy a car just yet but I am 100% convinced when I do, IT WILL BE WITH NORM REEVES HONDA VISTA THAT I DO! Before going there today I was ready to pull out my hair with all the bait and switching tactics I have experienced with the other dealers. My husband and I were ready to give up on this car shopping journey all together for another month maybe even another year with how stressful it has been. LEAVING NORM REEVES TODAY I CAN BREATHE. Based on my experience I know I am going to buy the right car for my family this weekend after we talk over the options and it will be a decision that we want without pressure. For the reasons as follows: 1. THEY HAD NO HIDDEN AGENDA! I am not sure if new or used is the best choice for my family, I am back and forth enough to cause whiplash, each time I wanted to change gears and compare the other options they were quick to adjust and respond with the details I was asking without trying to push me one way or the other based on what they needed to sell that day. 2. THEIR PRICES WERE COMPETITIVE: They were upfront about their pricing; they gave me the lowest MSRP discount right away (WITHIN MINUTES I didn’t have to wait around like the others) and I didn’t have to do the whole, “lets show you the beautiful car to convince you/distract you from the bottom line and back and forth” I had to do with other dealers. 3. THEIR PRICE SHEETS WERE CLEAR: I asked for both trims I was considering THERE WASN’T ANY FUDGING OF THE NUMBERS TO MAKE IT LOOK GOOD/CONFUSING like the other dealer’s and there were no HIDDEN DEALER ADD-ONS others tried to play me into. 4. THEY WERE FLEXIBLE: Because they are part of a larger group they could get me the colors I wanted I didn’t have to be flexible on what I wanted, they could literally find me the colors I wanted fast and have it delivered within hours. I have spent a lot of times on various search engines like auto trader and each dealer’s website trying to find the colors I want it was SO MUCH EASIER WITH NORM REEVES VISTA. Also, given I needed some time to think about it at least in my case THEIR DEAL DIDN’T EXPIRE AT THE END OF THE DAY and they didn’t do the whole pressure you into you got to move now on this or it won’t be here tomorrow tactic since they have access to dealer trade with so many dealerships they actually have a higher chance of finding me what I want no matter what day I decide! 5. THERE WAS NO HIDDEN RECIPROCITY TACTICS: This is a big one for me that others may not understand; I personally respond to guilt tactics so I can see when someone is setting me up to feel reciprocity. The definition of Reciprocity should be car dealerships as all dealers do this, small things like putting a VIP tag on a car that I am coming to see with my name on it, or the manager saying things like I’m here on my day off to make sure we get you the car you need, or I put this car off to the side so others wouldn’t see it. Whether it is true or not it’s all part of the game I don’t want to play. 1. I DID NOT FEEL RUSHED: This one is huge, as like I said I made it clear I wasn’t going to buy a car right away, I didn’t feel they were rushing me they made sure I had all my questions answered in a very relaxed state. 6. THEIR CULTURE WAS CLEAR: They highlighted several times their core values are posted on every door as a regular reminder to live up to them. They really only needed to say this once because it was very clear to me as a customer they valued and respected me as customer and this really was their core values/culture as a business. Oscar the GM and Jose my sales rep were great! More

They very kind and negotiable, better price compared to other dealers, definitely I recommended , thanks other dealers, definitely I recommended , thanks More

Randy was super helpful and informative during my car shopping expetience. He was attentive to my concerns and wants when it comes to thr type of used car I was looking for and the the monthly payment li shopping expetience. He was attentive to my concerns and wants when it comes to thr type of used car I was looking for and the the monthly payment limit I was looking to stay in. He waw quick and efficient in finding a good fit and went above and beyond to make sure i was comfortabke with my purchase. I would recommend seeing him for all matters at the Vista location. Thanks Randy for making my first purchase experience great. More

The staff here is very friendly and welcoming, especially Nestor, who ensured I walked out of the dealership satisfied with my decision. He was patient and understanding and went above and beyond to ensure c Nestor, who ensured I walked out of the dealership satisfied with my decision. He was patient and understanding and went above and beyond to ensure client satisfaction. Oscar Rivas was also very helpful and transparent during this process. Overall, I highly recommend both of these individuals! More

Personnel are great especially Nestor who was very helpful in providing his customers the best experience in car-buying. I hope the dealership will be giving the best after sales services for its val helpful in providing his customers the best experience in car-buying. I hope the dealership will be giving the best after sales services for its valued customers. More

With the help of Bob Matson I purchased a new 2023 CRV-Hybrid and what an easy pleasurably experience it turned out to be. Not only is Bob a great guy but he was was kind an patient with answering al CRV-Hybrid and what an easy pleasurably experience it turned out to be. Not only is Bob a great guy but he was was kind an patient with answering all of my questions I had. What could have been a very stressful experience in purchasing a new car turned out to be easy. From pricing out my new car to driving off the lot was a pleasure from start to finish. If you want a great experience please go find Bob Matson. You won't be disappointed! I left happy and excited and thank Bob Matson for that. More

Mr.Nava was the best sales man I’ve had especially being a first time buyer he helped me out talking me through everything and helped me buy my first car thank you Mr.Nava!!! a first time buyer he helped me out talking me through everything and helped me buy my first car thank you Mr.Nava!!! More

Purchasing my first car couldn't be smoother. Being military and working with a military dealer made it a great experience. Being military and working with a military dealer made it a great experience. More

Awesome service! Made everything so easy. Highly recommend them if your looking for a new car. Made everything so easy. Highly recommend them if your looking for a new car. More