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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,843 Reviews
Call Service Center (817) 345-6175

2,843 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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March 13, 2024

I continue to have great exit with the dealership and its workers! I continue to have great experiences with the workers at Honda. I am happy with the service I receive! More

by Buildbelievers
Recommend Dealer
Yes
Employees Worked With
Nathaniel
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Jul 25, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to leave your review! We're glad to know that our team made sure you had a great experience with us. We look forward to working together again!

March 12, 2024

I had a great experience. Thank you I was satisfied with the excellent service provided :) More

by dolorespray
Recommend Dealer
Yes
Employees Worked With
With Tommy
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Mar 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for choosing our dealership! We're thrilled to hear you had a great experience with our team. We appreciate your feedback and look forward to serving you again in the future.

March 12, 2024

I had an awesome experience at the dealership Larry was great!! He answered all my questions More

by JamalJones1209
Recommend Dealer
Yes
Employees Worked With
Larry D.
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Mar 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience! We're thrilled to hear that Larry provided excellent service and answered all your questions. We appreciate your business and look forward to serving you again in the future!

March 12, 2024

My concern was my car's fuel pump and if the recall would cover it or not. I still don't know if my fuel pump needs to be replaced. Also, I asked them to replace my daytime running light that went out and wa More

by retracydoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Vasquez
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Jul 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello! First, we apologize for the delayed response. Due to a customer verification issue on this site, we were unable to review all feedback. I'm sorry to hear about the issues with your fuel pump and the unresolved daytime running light recall. It's understandable to feel frustrated in this situation. It's great that Hannah was helpful, but it seems there might have been a miscommunication or oversight in addressing these concerns. If you would like to discuss the details further, please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com.

March 11, 2024

I didn't schedule an appointment but the crew got me started right away. I was given a multi point inspection to review and requested repairs completed timely More

by nolegrad08
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jul 29, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the excellent review! We're glad to hear that our team was able to provide 5-star service during your visit. Let us know if there's anything else you need!

March 11, 2024

Timely, caring, and great customer service. I did not see from the mechanics but I want to thank them for their service. More

by sjasper533
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikovski
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Jul 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that you experienced timely and caring customer service. We'll be sure to pass on your thanks to our mechanics for their dedicated service. If there's anything else we can assist you with, please feel free to reach out.

March 11, 2024

Easy process, not too long of a wait time and everything explained efficiently Pleasant experience More

by Thompsonlamonica958
Recommend Dealer
Yes
Employees Worked With
Zachary
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Jul 25, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for taking the time to rate us! We're glad our team ensured you had a five-star experience with us.

March 11, 2024

Excellent auto service and great customer service. Highly recommend Norm Reeves Service Center for all auto needs. More

by Stephapple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us. We look forward to serving you again in the future.

March 11, 2024

great service, great workers, i travel far just to come to this location. thank you More

by jadanconner
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words! We're thrilled to hear that you find our service and staff exceptional. Looking forward to serving you again soon!

March 11, 2024

He was terrific. Kept me up to date on the progress, explained clearly what was done, and offered suggestions for upcoming visits More

by Jmsteining
Recommend Dealer
Yes
Employees Worked With
Larry Dvorak
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Mar 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us. Our team strives to provide excellent service and we look forward to assisting you again in the future.

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