Norm Reeves Honda Superstore North Richland Hills

Salesman and Manager Help Resolve Several Issues We recently purchased a 2010 GMC Acadia from Huggins. Gus Rodriguez was my salesperson and he was awesome. So we take the vehicle out of town the next We recently purchased a 2010 GMC Acadia from Huggins. Gus Rodriguez was my salesperson and he was awesome. So we take the vehicle out of town the next day and the check engine light comes on. I immediately call Gus, and he puts in a ticket. We also had some other issue pop up as well. I dropped the car off at the service department with the list of things that we monitored. So once they did the inspection and saw the CAT Converter needed to be replaced they stopped the inspection because that part was under GMC warranty and they couldn't touch it. The service department also seemed very intent on trying to fix as little as possible even though we were under warranty and had the car less than a month. After getting the car fixed at a GMC dealership they came back with a list of items they thought needed to be fixed or corrected. At this point I am ready to have a few words, but I calmly met with Gus and he brought the issue to his manager Kody Farmer. He took the car back in, and made sure that the car would be thoroughly checked out, and put us in a loaner car until then. I finally felt like I didn't have to defend myself for a car I bought from them. This situation could have been better, but it also could have been a lot worse. More

Honda Civic EX-L We met with Navjot Singh- Internet Sales Manager to buy a 2016 Honda Civic EX-L. He was transparent throughout the whole process. The price he quoted We met with Navjot Singh- Internet Sales Manager to buy a 2016 Honda Civic EX-L. He was transparent throughout the whole process. The price he quoted to us prior to meeting at the dealership was exactly what we paid. Everything went VERY smoothly. He was very up front and honest, very calm and knowledgeable. He had the car in stock (we came to buy black on black). We ended up buying silver on black instead. Love the car! I highly recommend Nav for purchasing Honda cars at Huggins Honda. I will do business with Nav again in the future and refer him to anyone interested in purchasing Honda vehicles. More

Car Buying should be like the way Huggins Honda Back around Christmas of 2015 I was in the market looking for an SUV, test drove Highlander, Pathfinder, Santa Fe and Pilot 2016 model. After quite a Back around Christmas of 2015 I was in the market looking for an SUV, test drove Highlander, Pathfinder, Santa Fe and Pilot 2016 model. After quite a bit of research we decided to get the Pilot, the dealer from where i test drove did not even bother to contact me to know if i was interested in buying, i went to few other dealerships in the DFW area to look at other Pilot trims, dealers were not willing to let us test drive if they did feel we would buy the vehicle on that day. Finally we decided on a trim and started getting some Internet quotes, again none of the dealers were willing to quote a price, most of them would call and say it is either MSRP or above. I requested a quote from Costco and got a call from Kelly Denham from Huggins Honda, he was very straight forward and quoted me a price on the phone and followed up with text messages and said the savings are more than Costco, i did some more research to make sure he is giving me the price that Costco would offer, he was right, the price was better than the Costco by few hundred dollars. Again, just for the heck of it, i reached out to dealers in Austin, SanAntonio, Houston and OKC, again the same thing, no one would give me a price or would not even bother to call. I felt Honda is losing it's reputation on the customer service front, i strongly feel Honda Dealerships are not too far from being rated the worst dealerships while they have best vehicles. Coming back to Huggins, i met Kelly, he was very professional, we agreed on the price and other things, due to the high demand of the Pilots, they had to do a factory order and asked me for a deposit. it took 12 weeks to get the vehicle. Nothing has changed in pricing since i first met Kelly and he gave me a written quote. He called me when the vehicle arrived, we were there for less than 1 hr 30 mins. But i was not satisfied with their finance guy. I highly recommend Huggins and Kelly Denham. CAR BUYING SHOULD BE LIKE THE WAY HUGGINS HONDA TREATS IT'S CUSTOMERS. More

Courteous and efficient I had been in the market for a new vehicle for a few months. I had sent out inquiries via the iinternet to dealers around the area. Navjot Singh got b I had been in the market for a new vehicle for a few months. I had sent out inquiries via the iinternet to dealers around the area. Navjot Singh got back to me quickly with a drive out price on a new Accord. When I went to the dealership I was thinking of leasing but came to find out I could buy and the monthly cost was not that much more. I got the price I had been quoted and was there for less than 2 hours including the financing. All in all a very satisfying experience. More

Great! Matthew Nunn was great too $ Matthew was so helpful and rest of crew was great. Super financing and selection and trade in value. All in all great time for us. Matthew was so helpful and rest of crew was great. Super financing and selection and trade in value. All in all great time for us. More

Awesome Experience Absolutely perfect experience. Treated like family from the time we walked in the door, through the entire process, until the deal was closed. Gustavo Absolutely perfect experience. Treated like family from the time we walked in the door, through the entire process, until the deal was closed. Gustavo did such a great job making us feel comfortable with the vehicle and the price, we drove 300 miles to make the purchase. They gave us 110% from sales all the way through finance, Thanks for an awesome experience. More

Great Service Aaron took great care of me while I had my CRV serviced. Love your new waiting area!! I am always happy with Huggins Honda!! Great Job!! Aaron took great care of me while I had my CRV serviced. Love your new waiting area!! I am always happy with Huggins Honda!! Great Job!! More

SPECTACULAR SERVICE AND GREAT DEAL CONTACTED DEALER VIA INTERNET AND NAVJOT SINGH CONTACTED ME THE NEXT DAY, TOLD HIM WHAT CAR I WAS LOOKING FOR AND OPTIONS, I STARTED WITH A CRV AND CH CONTACTED DEALER VIA INTERNET AND NAVJOT SINGH CONTACTED ME THE NEXT DAY, TOLD HIM WHAT CAR I WAS LOOKING FOR AND OPTIONS, I STARTED WITH A CRV AND CHANGED TO A HONDA SPORT MODEL,SINCE MY HIGH DAUGHTER LIKED THE SPORT MODELBETTER, NAVJOT WAS VERY PROFESSIONAL, ANYONE OUT THERE LOOKING FOR GREAT SERVICE AND GREAT PRICING CONTACTING THE DEALERSHIP AND ASK FOR NAVJOT.... YOU WONT BE DISAPPOINTED WITH HIM OR WHAT HE CAN DO FOR YOU.... AND HIS SERVICE.... NO PRESSURE SALES AT ALL...... IM ACTUALLY FROM AUSTIN,TX AND WENT DOWN TO FT WORTH TO BUY A NEW CAR... THAT SHOULD TELL YOU THE DEAL AND SERVICE I GOT FROM HUGGINS HONDA.... YOU WONT BE DISAPPOINTED BUT CONTACT THE SALES PERSON I WAS DEALING WITH More

Excellent Customer Service Kimmie kept me up to date on the status of my Honda Fit while it was undergoing an airbag recall. He was always available to answer any question I had Kimmie kept me up to date on the status of my Honda Fit while it was undergoing an airbag recall. He was always available to answer any question I had - which were many. Friendly, helpful, and patient. If you have to take your Honda in for service, ask for Kimmie. More

Excellent Customer Service Thank you to Service Advisor Michael Harvey. I brought in our CRV for a perceived brake issue. In fact the actual problem was an issue with a wheel hu Thank you to Service Advisor Michael Harvey. I brought in our CRV for a perceived brake issue. In fact the actual problem was an issue with a wheel hub and striped lug bolts caused when I had the tires rotated at a local tire store. Michael contacted the local tire store and informed them of the issue and worked with the manager of the local tire store on my behalf, leading the cost of needed repairs to be paid for by the local tire store. Again, a big Thank You to Michael Harvey. More