Norm Reeves Honda Superstore North Richland Hills

Back again after 23 years I purchased my very first new car, a 1992 Honda Civic from Huggins. So after returning to Fort Worth after being away 12 years, and needing a new car I purchased my very first new car, a 1992 Honda Civic from Huggins. So after returning to Fort Worth after being away 12 years, and needing a new car. I set about doing research as to price and of course, Yelping all the Honda dealers in the DFW area. I found that Huggins had competitive pricing. I located a gorgeous white CRV with a good price and emailed the dealer. My salesman, Matthew Nunn, responded timely to my inquiry. He sent the out-the-door price. I wanted a CRV that had limited fancy stuff and I got exactly what I desired. He worked with me with my stubborn husband on a price for our trade-ins. He came very close to the amount my husband wouldn't back down from and the husband agreed to it. The rest was easy-peasy. Matt is a wonderful fellow, very personable and charming. Not pushy in the least which is good as my husband has had horrific car-buying experiences in his 70 years and was prepared for a nightmare. Matt made the entire experience pleasant and even my hard-to-please husband was happy. Our financing was processed by Juan Medina, another wonderful young man, very well-spoken and charming. I'm old so charming works for me. He explained all the financing options and got us a great rate. Overall the experience was seamless and pain-free. We drove off in our new CRV and we are very pleased. More

Awesome Customer Service! My sales consultant Justin Walker was very helpful and made my car trade in easy! Love my new Honda Civic! Finance guy was great also! My sales consultant Justin Walker was very helpful and made my car trade in easy! Love my new Honda Civic! Finance guy was great also! More

Best Experience!! John and Yvette thank you for the great customer service experience . You made me feel comfortable during the whole buying process. I would definitely John and Yvette thank you for the great customer service experience . You made me feel comfortable during the whole buying process. I would definitely recommend anyone looking to purchase a vehicle to please stop by Huggins Honda. Keep up the great service!! More

Valued & Understood I recently visited Huggins Honda to replace my wife's Honda Accord with a Honda CRV. Gustavo quickly found CRVs within our price range and offered rec I recently visited Huggins Honda to replace my wife's Honda Accord with a Honda CRV. Gustavo quickly found CRVs within our price range and offered recommendations. He was honest to suggest the best car for us and he took time to make sure we felt confident about the decision. We purchased a pre-owned CRV which we both love. With one owner, and no accidents, I feel very grateful that Honda sold it to us at a good price. Afterward Sales Manager Jason showed us further courtesy which topped off an already awesome experience. My wife and I both felt valued and understood by Gustavo and the staff which was incredibly important to us. I highly recommend their team when in need for a vehicle! More

Professional great timely service Absolutely love this place. My service guy was actually awesome. I would definitely for sure go back many many times. The service was timely and quick Absolutely love this place. My service guy was actually awesome. I would definitely for sure go back many many times. The service was timely and quick and for sure would go back anytime. More

Great experience I had an awesome car buying experience with Gus at Huggins Honda. Much of the transaction was taken care of with my son who had no trouble executing o I had an awesome car buying experience with Gus at Huggins Honda. Much of the transaction was taken care of with my son who had no trouble executing on my behalf while I was at work. I was able to quickly come and get the paperwork signed. I received an awesome tour of the car and its features and before I left Gus really blessed me. Thank you Gus for taking care of me, for making my purchase easy, and for just simply being awesome. More

Amazing experience!! I bought my first car with Gus at Huggins Honda and he made it a quick and painless experience! He also drove the car to me, when I was unable to come I bought my first car with Gus at Huggins Honda and he made it a quick and painless experience! He also drove the car to me, when I was unable to come back and pick up the vehicle! Had the best experience and highly recommend Gus! Wonderful guy and made it enjoyable to buy a car! More

Fantastic car buying experience I hate buying cars, so I go into the process with a bad attitude from the outset. Since I only do this every 5 or 6 years I accept the fact that I'm I hate buying cars, so I go into the process with a bad attitude from the outset. Since I only do this every 5 or 6 years I accept the fact that I'm not as good at the game as the dealers are. So, I don't even play the game. I put it out there that I'm looking for a specific Make, Model, etc and I ask the dealers that call to give me their best out the door price for what I'm looking for. Huggins (and a couple others) did that for me. Several dealers would not do that. The price I was quoted by Huggins was the best one of all I received and they put it in writing. Their price beat the Truecar "great price" by quite a bit, so my wife and I got up on a Saturday morning and drove to Huggins. Our internet sales rep Romah did a great job making us comfortable and helping us through the process. There were no surprises and we got exactly the vehicle (model, color, etc) that we wanted and discussed over the phone. The whole process took less than 2 hours and was stress free. Did we get the absolute best price that we could have....who knows, but it was a very good price based on everything I've seen and it was such a smooth process that I would have paid more just for that. Thanks Huggins! More

Poor Service Department Be mindful of your car when bringing to this dealership for service. It may sit in queue for 20-30 minutes before any work is started. I have taken m Be mindful of your car when bringing to this dealership for service. It may sit in queue for 20-30 minutes before any work is started. I have taken my car here since I purchased it here in 2011. An oil change, multi-point inspection and wash has generally taken 30-45 minutes in the past. Today however, it sat in the service bay for at least 20 minutes. I checked back periodically and when it was nearing an hour, I asked to have my car returned so I could leave for work. After speaking with the Service Manager, he assured me customers appreciate them taking their time and the attention to detail. "Our customers would rather us do it right and not rush". Today, the service department certainly didn't rush, except when it came time to drain the oil and replace the filter in 12 minutes flat. This was after I asked to have my car back (before any service was performed). In addition, no multi-point inspection was performed and car was not washed. The best part, I have my service history records signed and completed indicating that those services were in fact performed, yet the service invoice specifically states it was not complete. Everyone has a choice where they take their business. I am choosing not to give it to Huggins Honda any longer. More

Best car buying experience ever When I started a search for a 2016 Honda Accord, my e-mail Blew Up! The only internet sales manager that responded to my specific request with the "o When I started a search for a 2016 Honda Accord, my e-mail Blew Up! The only internet sales manager that responded to my specific request with the "out the door price" so I knew exactly what dealer equipment was involved and total price. There was no need to shop around because Kelly was willing to trade out of state to find the color I wanted. Another dealer closer to me told me that color was not available in the region which I later found out was not true. There was no sales pitch of "extras" at closing so it was easy and done in no time. Kelly spent a lot of time going over how to operate the features and essentially did the initial set up for me so I would be comfortable on my fist drive! More