Norm Reeves Honda Superstore North Richland Hills

Great service initially We bought a CR-V from Huggins Honda last year. There was a faint aroma of cigarette smoke but the dealership GUARANTEED us that no one had smoked in t We bought a CR-V from Huggins Honda last year. There was a faint aroma of cigarette smoke but the dealership GUARANTEED us that no one had smoked in the car previously. With two young kiddos riding around in it, cigarette smoke is a non negotiable. After about a month of driving, we even more noticed the smell of smoke. When we turned the AC on high, dust and debris came out of the vents. We called Huggins and they did a NuvinAir treatment on it for free!! Great, right? The car smelled great and they assured me (as well as the NuvinAir rep) that all the air filters had been changed as well. Fast forward a few months...the smell of smoke has returned and there are stains on the cloth seats from whatever treatment the NuvinAir did on it. I took it in for its routine oil maintenance this week and the technician recommended that I change the air filters. When I assured him that my dealership had changed them, he pulled them out of the car and in between the filter parts you could see ash!!! Neither my husband or I smoke. So Huggins lied to us twice. Yes...it was smoked in previously for that much ash to build up. No...the air filters were not changed with the NuvinAir treatment. Probably not even looked at. We will not be returning to Huggins Honda unless something can be done about our stained/stinky seats and some sort of apology for lying to us. More

Great experience buying our used Ford F150 This is our 3rd used vehicle purchased through Huggins. Their prices are always less than blue book value and they always do their best to get us the This is our 3rd used vehicle purchased through Huggins. Their prices are always less than blue book value and they always do their best to get us the best rates. Gus is always a pleasure to work with. He always has our best interest at heart and makes us feel like family. It does seem like the finance process takes a while, always waiting for what feels like forever, but I still give them 5 stars. More

Great experience buying a used Acura TLX with this team Gus Rodriguez and Jorge Garcia were really kind and made my whole car buying experience go smoothly! They worked really good with me with scheduling Gus Rodriguez and Jorge Garcia were really kind and made my whole car buying experience go smoothly! They worked really good with me with scheduling a time to come out as well as on pricing. They weren't pushy and they really seemed to care about me as a person, and didn't treat me as just another customer. Even after I purchased the car, Gus located the former car owner to track down a second key fob for my vehicle so that I wouldn't have to purchase another key fob later down the line. I wished Huggins had a car dealership in/near Mesquite which is where I live. All I can say is if you have the chance to visit Huggins Honda, and you are able to have Gus or Jorge as your salesman, you will not regret it! I will refer all of my friends/family to this dealership who are looking for cars. Thanks once again to the entire staff at Huggins Honda, you guys rock! More

Easy and comfortable I went in on my lunch break to test drive the car. I came back after work and an hour later I was driving away with my new car. Gustavo was my deale I went in on my lunch break to test drive the car. I came back after work and an hour later I was driving away with my new car. Gustavo was my dealer and he made everything very easy and comfortable. Thanks Gustavo! More

WoW! You knocked our socks off! The dreaded experience of buying a car and the "Wizard of Oz" syndrome with the back and forth negotiating...well it wasn't at Huggins. We worked wit The dreaded experience of buying a car and the "Wizard of Oz" syndrome with the back and forth negotiating...well it wasn't at Huggins. We worked with an internet sales representative Manny Davila. He was great, so polite, helpful and a real treasure for Huggins. He made the entire experience delightful and yes, fun! We also met Mark in Finance who was very personable and also took the angst out of the final purchase step. Overall, I cannot say enough about the Huggins team and how helpful, courteous and respectful they all were. I will definitely refer others and return in the future for my car needs. More

Rude seller Sontas A guy name called Santos sold me damage car which he never mentioned me. Later I went to Dealer for exchange the vechild he refused and talk with rude A guy name called Santos sold me damage car which he never mentioned me. Later I went to Dealer for exchange the vechild he refused and talk with rude language. This is disgusting how they hired people like him?. More

AMAZING!!! I have not so good credit and very little money to put down but needed a car. Yvette at Huggins is a miracle worker! Besides that she is supper awesom I have not so good credit and very little money to put down but needed a car. Yvette at Huggins is a miracle worker! Besides that she is supper awesome sweet she worked her butt off to get me the most amazing deal imaginable! She was able to get me into a beautiful very slightly used Camry that had everything on my wish list plus more! Yvette is wonder and I will refer everyone I know to her! More

Exemplary Experience I came in with my daughter who was selling her used car. I bought a car last year and was not happy with it so I thought I would just look around. W I came in with my daughter who was selling her used car. I bought a car last year and was not happy with it so I thought I would just look around. Well I need to tell you that John Santos was exceptional. He was very informative without being too pushy. He went through all my options, explained value and made me feel great. Then I met with Yvette Garza the Finance Director. Wow. I am so blown away by these two individuals. I walked it what some might say an attitude and I am walking out with a new car and very happy. The level of customer service was some of the best I have received if not the best. More

First Time Car Buyer I highly recommend Huggins Honda! It's a great dealership with excellent customer service. Gustavo Rodriguez was able to find the car my Son had bee I highly recommend Huggins Honda! It's a great dealership with excellent customer service. Gustavo Rodriguez was able to find the car my Son had been wanting for over a year. Other dealerships wouldn't take my Son seriously, because he is only 20 years old. However, Huggins' Business Manager Tyler Randolph went out of his way to make sure my Son was able to get a loan for the car and also made sure to get the best interest rate possible. I am very impressed! More

Bad experience tying to purchase car I cancelled the purchase of a 2017 Honda Accord EX-L CVT white with beige interior due to failure to deliver the vehicle on June 8, 2017 as promised b I cancelled the purchase of a 2017 Honda Accord EX-L CVT white with beige interior due to failure to deliver the vehicle on June 8, 2017 as promised by salesman, Alex Golbuff. Mr. Golbuff lied to me on three occasions: 1. The first time I drove over your dealership to purchase the 2017 Accord EX-L CVT white with beige leather interior on June 1, 2017 and then was told there was none in stock (even though Mr. Golbuff confirm there was a vehicle in stock twice over the phone). 2. I was specifically told by Mr. Golbuff the car I contracted for would be in on June 8th and that he would call me when it came in. I put in a leave request to my employer to be off on June 9th to pick up the car. 3. When I did not hear from Mr. Golbuff on June 8th, I called him around 5:00 pm and was told the car was not in but would be in until next Tuesday (June 13th). I later found out for the first time from Mr. Golbuff's boss that the car would not be in until June 17th. Mr. Golbuff told his boss that he never gave me any specific date the car would be in stock. Not only was a sale lost but, based on my experience with Mr. Golbuff, I would not recommend Huggins Honda. More