Norm Reeves Honda Superstore North Richland Hills

Straightforward and easy to work with I had a great experience working with Gustavo. He was attentive and quick to help. Buying the car didn't take too terribly long, and he made it a plea I had a great experience working with Gustavo. He was attentive and quick to help. Buying the car didn't take too terribly long, and he made it a pleasant experience. I would definitely buy a car from Gus and the Huggins team again. More

worked with me on competive coupons, fast+attentive staff. Joe E. The oil change and tire rotation with back breaks replaced crv was washed and reviewed and it was done in half the time i expected {as i was Joe E. The oil change and tire rotation with back breaks replaced crv was washed and reviewed and it was done in half the time i expected {as i was waiting at site },Thanks to both the agents that worked with me. Fast efficent service . Chase G. too care of my coupons and Kimmie H. took care of a discrepency in billing. BIG Thanks . I would not hesitate to recommend this servicing dealer. More

Never Again This will be the very last time I do business with this service department/dealership. Background: My wife and I purchased our 2017 CR-V from Hugg This will be the very last time I do business with this service department/dealership. Background: My wife and I purchased our 2017 CR-V from Huggins in March of 2017. In March of 2018, our battery died. Our vehicle was towed to the service department, and we were given a new battery under warranty. Our service advisor was not able to give us a valid reason as to why our battery died less than one year into owning the vehicle. May 30, 2019: Our battery was dying again, as we were unable to start the vehicle. I attempted to call Kimmie Hamilton (who we’ve worked with before when our radio display was having issues that required MULTIPLE trips to resolve) to make arrangements to have our vehicle diagnosed. Kimmie never returned my voicemail that I left for him. I managed to start the vehicle and bring it to the service department later that morning. I was assigned Tyler Warren as my service advisor. I explained to him the vehicle’s history with the battery dying. He then proceeded to insult my intelligence by giving me this excuse—the cells in the battery are going bad because of the fluctuating Texas weather we’ve had lately. I have lived in Texas my entire life, and I have never had to replace a battery twice in less than two years of ownership because of the “Texas weather.” Our CR-V is parked in a covered garage when my wife brings it to work. It’s parked in an underground garage when I bring to my workplace. It’s parked in a garage when we’re at home. None of the other vehicles I have owned in Texas have ever had battery issues because of the weather. After my CR-V was diagnosed and tested, Tyler acknowledged that the battery was indeed draining, but could not give me a valid reason other than because of the "weather.” He offered to replace the battery again under warranty as a quick “band-aid” fix. I kept my composure and chose not to argue with Tyler, as I had already made up my mind I no longer want to do business with Huggins Honda. My wife and I have also decided we are no longer going to keep our 2017 CR-V. Our warranty will expire before the end of this year, and I refuse to pay out of pocket for a new battery every year because the service techs/advisors are too lazy to find the underlying issue. I have always shopped Honda because of their reliability and quality of service. Sadly, I am finding out that Honda is not what it used to be. More

First time Buyer at Dealership! Oliver Rose you made this the best buying experience and I will definitely share your name to anyone who is interested in a New Honda! I was comforta Oliver Rose you made this the best buying experience and I will definitely share your name to anyone who is interested in a New Honda! I was comfortable from start to finish! I love my new Honda CR-V and I know if I am ready to upgrade I will be back for sure. He was very friendly and walked me through all the safety features and all the ins and outs. He also took the time to find exactly what I wanted and to make sure it was perfect. Thanks Oliver for the wonderful buying experience. I am going to stop in and say Hi every now and then. :) More

GREAT car buying experience Joe made the whole experience very pleasant and comfortable from the beginning till the end. He answer a lot of our question that we had with no prob Joe made the whole experience very pleasant and comfortable from the beginning till the end. He answer a lot of our question that we had with no problem and made us a priority. I would highly recommend him with two thumbs up. I would like to say that Mark Itszo in Finance also made everything about buying a car make sense and made it a priority also. These two were very helpful in many ways and got us in and out in a timely manner.... Thank you both More

Good people here - Joe was fantastic. Upfront - and everything he did was make sure we had a great experience - and we did. Very responsive and did everything here - Joe was fantastic. Upfront - and everything he did was make sure we had a great experience - and we did. Very responsive and did everything he could to expedite the finance process. Highly recommend that you reach out to Joe if you are looking for a used car. No pressure - just facts. When I am in the market again I will be stopping by to see Joe. Side note - same goes for the finance team here. Offered facts and let me make my decision without pressure or any sales tactics. Again - good people here. More

A+ – Best of the Best (Crème de la Crème) – 100% Ever think you've had the best possible customer service? Chances are that you had the pleasure of working with Gina. She is a beacon of light in an i Ever think you've had the best possible customer service? Chances are that you had the pleasure of working with Gina. She is a beacon of light in an industry full of slime-balls and tricksters. She is a straight-shooter and will always look out for her customers. There may be hope for humanity after all. More

Dont know how they Rate a 4.6 i dont even like driving by never buy from them again bough a used car needed some service 3 days after purchase sales manager refused to help just given the brush off service never buy from them again bough a used car needed some service 3 days after purchase sales manager refused to help just given the brush off service dept refused to help STAY AWAY from this place More

Wonderful experience! Such a pleasant experience this week. The whole experience was just so smooth and stress free. Christian was very professional and expeditious with th Such a pleasant experience this week. The whole experience was just so smooth and stress free. Christian was very professional and expeditious with the entire process. No pressure sales and he really worked to get me in a vehicle that met my needs and budget. I really appreciate how streamlined the process was-I felt my time was valued. Also the finance process with Abraham was equally smooth-great team at Huggins!! Will definitely continue to use them for our auto needs-we are currently on vehicle number 5 from this dealer!! More

Gus and everyone was amazing Gus was very personable and helpful, could not have hoped for a better car buying experience. Feel like more than bought a car I made new friends the Gus was very personable and helpful, could not have hoped for a better car buying experience. Feel like more than bought a car I made new friends the process. Gus and the guys in finance were very helpful and pleasant and for a Friday evening when they could tired and rushed that’s saying a lot. More