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Norm Reeves Honda Superstore Irvine

Irvine, CA

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2,392 Reviews

16 Auto Center Dr

Irvine, CA

92618

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Showing 2,392 reviews

August 21, 2017

Honda Accord Recall Took my car in because I received a notice in the mail about a recall on Honda Accords regarding an issue with the battery sensors. More

by snow890
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick Dillon
Aug 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We're happy that our team helped take care of your recall issue and we hope your Accord is running just like new. We're always here to help, so should you ever have any questions, please let us know. Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 21, 2017

Buying Honda Civic I was very happy with the experience! Straight foreword sales man, good deal. Friendly and very fast it getting things done! Meysam was very professio More

by amro.ibrahim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
Aug 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Congrats on your new Civic and welcome to the NR Honda Irvine Family! We're ecstatic to see that Meysam took great care of you got you into a new Honda. It's a tremendous vehicle that we know you'll love driving for years to come. Thanks for this positive feedback and we'll see you at your first service visit! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 21, 2017

Quick and Easy - no games! What a great experience. Received a internet quote on a new CRV Touring and after emailing back and forth a few times with Alex to negotiate price an More

by dsinger44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Nazer, Quincy Mugg
Aug 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, It's a team effort here and we're very happy to see that Alex and Quincy both worked hard to get you into a new CR-V at a great price. We appreciate you taking the time to leave this great review and we hope that we can continue working with you for years to come. Hope you're enjoying your new CR-V and hope to see you at your first service visit here! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 21, 2017

Norm Reeves Excellent Job, we would like to thanks Mr. Raffy Navas for referring us to this Company. The Car is so Nice and we appreciate the smoothness of this c More

by Reglos, Omar M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Navas
Aug 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Omar, Welcome to the NR Honda Irvine Family and congrats on your new car! We extremely pleased to see that your experience was a great one and you're enjoying your new car. Thanks for this great review and please let us or Raffy know should you ever need anything! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 20, 2017

Ok Experience Overall my experience was average. The entire process took about 3 hours. Alex presented himself professionally in going over my lease-end options but More

by unanimous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Nazer, Rick Acosta
Aug 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We're discouraged to see that your experience here was just mediocre. If you'd like to discuss any issues you may have faced, please feel free to contact me. I'm always here to help. Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 20, 2017

Thank you Amir! Came in to get my first new car and Amir Nazari made sure that it was good experience. He was very friendly and made sure I made the right choice and More

by apirbazari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir Nazari, Joe Khair, Rick Acosta
Aug 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We're so pleased to read this and see that Amir made sure you had a great car-buying experience. He's always making sure customers go home happy and we'll be sure to share this review with him and the rest of our team. We hope you're enjoying your new car and we look forward to seeing you at your first service visit. Take care! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 20, 2017

Came in for oil change and tire rotation Service was great, would appreciate if the dealership offered better coupons to aid in cost. The estimated time was accurate and everyone was very cou More

by hondaIrvine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue
Aug 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We're happy to see that you received quality service during your recent visit. We've taken your coupon feedback into account and will look into what we currently offer. Thank you for stopping by and should you have any questions, please don't hesitate to let us know. Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 19, 2017

Great Dealership Thanks Joe for your assistance, Hope to see you next time. Try this dealership, they will take care of you with the best rate. Daniel More

by Abuzar4797
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Khair
Aug 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Abuzar, We appreciate the positive feedback and are happy to see that Joe took great care of you. We're grateful for your business and hope that we can provide you with quality service for many years to come. See you soon hopefully! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 19, 2017

Excellent Brett did an amazing job in assisting me and getting me out on a good time. I like having the flexibility of just being able to have my time managed v More

by Vincent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett
Aug 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Vincent, We're so happy to see that Brett provided you with a prompt and quality experience. We hope your car is running just like new and we can't wait to see you at your next service visit. Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 19, 2017

Repair of our Clarity Our fuel cell Clarity had a hydrogen tank issue that was preventing it from fueling. The dealership gave us a free rental during the 55 days we waited More

by ThadS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lowery
Aug 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Thad, We're discouraged to hear about your issue with Clarity but pleased to see that our team is accommodating you while you wait for the tank to arrive from Japan. We'll be sure to keep you updated and should you ever need anything, please let us know. Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

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