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Norm Reeves Honda Superstore Irvine
Irvine, CA
2,391 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 31, 2020
Kasem was amazing! I was at the dealer to purchase a civic and Kasem was friendly, knowledgeable, and courteous. He was able to quickly help us select the right car. Thank you! civic and Kasem was friendly, knowledgeable, and courteous. He was able to quickly help us select the right car. Thank you! More
by Kpduffy8
Employees Worked With
Kasem Al Salah
August 11, 2020
Kasem Al Salah Was great salesman he really helped me out getting the car I wanted unbelievable how much support he had overall a 5 star experience will definitely recommend him . getting the car I wanted unbelievable how much support he had overall a 5 star experience will definitely recommend him . More
by Fatimaavina
Employees Worked With
Kasem Al Salah
August 11, 2020
Gus is the worst sales person ever seen Hello every one, I was here last year for leasing a car in trade off with my corolla 2015. The first person who tookcare of me was so kind and nice Hello every one, I was here last year for leasing a car in trade off with my corolla 2015. The first person who tookcare of me was so kind and nice, we discussed about the options and prices. Then he said, he had to call for his manager who was Gus Hernandez. Gus gave me some options and after discussing these options with some friends, I said I decided not to buy. Afterwards, in a very disrespectful manner, he just stood up, looked at me with pissed off eyes and in a disrespectful manner left the table. Meanwhile, I asked him about taking the offer paper with me and he even did not care about it. Then I went to Honda Costa Mesa and met Hazem there. He is really a professional. If I may, I would advise you not to go to this place if you respect yourself unless they take some actions against these kind of incidents. BTW, he does not even deserve one star but there is no option for that. Kind regards, Ali. More
by aliisiklar
Employees Worked With
Gus Hernandez
August 10, 2020
Very helpful and friendly. He was able to price match the appraisal for my Mustang and traded it in for my now Honda. He also took the time to show me how to use certain features on my car and said I can alw appraisal for my Mustang and traded it in for my now Honda. He also took the time to show me how to use certain features on my car and said I can always call him if I have any questions. I would recommend. More
by Nicki
Employees Worked With
Kasem Al Salah
July 01, 2020
Kasem Salah is a great friendly and super nice attentive sales person. When I walked in, he immediately shook my hand and gave me his immediate attention. I purchased a used 2013 Honda Civic EX for a good p sales person. When I walked in, he immediately shook my hand and gave me his immediate attention. I purchased a used 2013 Honda Civic EX for a good price and he offered me a full tank of gas and the car is absolutely great, I love it. The interior detail is amazingly beautiful and clean to the spot, nice and shiny. Would definitely recommend this dealership and this very kind and friendly salesperson Kasem Salah, peace. More
by Aerospace747
Employees Worked With
Kasem Al Salah
June 30, 2020
Great communication, very helpful throughout the entire process, and the price was better than any other dealer within 30 miles. Would definitely buy from again. process, and the price was better than any other dealer within 30 miles. Would definitely buy from again. More
by ty240
Employees Worked With
Kasem Al Salah
June 09, 2020
Amazing experience at Norm Reeves in Irvine If you are in search of a car, this is the place to go to! I was met by Daniel Iv, who is very knowledgeable with cars. He made the whole experience a If you are in search of a car, this is the place to go to! I was met by Daniel Iv, who is very knowledgeable with cars. He made the whole experience a very stress-free one, and I like the fact that not once did I feel pressured to purchase a car. They went above and beyond, and they made sure to accomodate and really listen to what we were looking for in a car. I highly recommend Daniel for any of your car needs. Check this place out! More
by dgarlejo
Employees Worked With
Daniel Iv
March 18, 2020
Great service from Edgar and Diane. Everything worked out great and they even delivered my new CRV to my house. Thank you for the good experience. great and they even delivered my new CRV to my house. Thank you for the good experience. More
by Mattw9
Employees Worked With
Diane, Edgar Galindo
March 14, 2020
I would NOT recommend this dealer if you need your car. I would caution anyone against using this dealer for service. Here's why... There's a summary at the bottom. On 3/4/20 I dropped off with Brandon a I would caution anyone against using this dealer for service. Here's why... There's a summary at the bottom. On 3/4/20 I dropped off with Brandon at 7:30a for the AC, which I was told should take a few hours total. I called at 1p to find out where it was in the process and he was at lunch- no biggie. I called again at 1:45p and they still hadn't found the leak, but would call me in an hour with an update. 2 hours goes by, no call, so I called again at 3:45p. He said they finally found the leak, but now wouldn't be finished until the following afternoon. Okay, fine. He said he would me call mid-morning the next day to update me. I decided to call the next day between 11:00 and 11:30a, since I didn't get a call yet. He said it was almost done and then I could pick it up. I was going to pick it up after work, but decided I wanted to pick it up at lunch instead. I called back and asked if it would be ready at noon and he said yes and it would be ready when I arrived. Great! I got there at 12:14p and he said it was still being washed and he'd get the paperwork for me. Okay, it was supposed to be done at noon but no big deal. I sign the paperwork and ask "Has it already been washed? I'm fine taking it without it, it's no problem." He said okay and they pulled it up. I got in, thanked them, and went to plug my phone in, but the problem is that my phone charger wasn't there... BUT, the little plastic animal cord protector that was on the cord, was on the floor of my car. I looked in the glove box, the center area, the floor, the seats-- nothing. So I went back in and asked if he knew where they would have put my phone charger. He told me maybe in the glove box? I said, "Well I looked there first... it's nowhere to be found, but the little animal that was on it was right here..." He said to let him go see where they would've put it. I continued to look and 5 or 6 minutes went by when he came back up with a cord and said, "Here you go! Sorry, it might smell because I wiped the grease off with a wipe..." I had no time to stay, so I said thanks and left. Let's fast forward to this week... last night, my car battery died. Okay, sure, no big deal. Except when someone helped us jump-start it, he asked us "How long have you had this battery?" I was confused because my car is a 2018, but I told him I haven't changed it since I got it brand new and he said "oh that doesn't look like a factory Honda battery. That looks like a used battery." We looked at his factory Honda battery and it had blue Honda stickers on it while my car battery has no Honda stickers anywhere. It doesn't say Honda on it at all. There are a few issues here-- some I am KIND OF able to justify: 1. It was supposed to only take a few hours total-- Obviously, I'm no expert, so maybe it took 11 hours longer than expected. 2. Lack of communication-- please do not tell someone you will call them in one hour if you won't even call them in two. Maybe they got busy, but it created an issue. 3. Time-management-- I called between 11 and 11:30 to find out if I could pick my car up. He said it was almost finished and just needed a wash. He said it would be ready by noon. I got there 15 minutes AFTER 12 and it still wasn't ready. 4. My charger-- I tried to justify it. MAYBE they took it out to work on the car, but if they did, wouldn't they have put it on the seat? Or in the glove box? Maybe not. But wouldn't they put it back? If they absolutely needed to remove it from the car, why in the world would they take my little plastic animal off of it? Plus, those are a pain to remove. 5. My battery-- I have had no issues with my battery. Maybe it started to die, but I am attaching a picture of the current battery and after speaking to the Honda person who I bought my NEW car from in 2018 and showing him the photo, he confirmed that this is NOT the battery that originally came with my car. I trusted this dealer with my car for almost TWO DAYS. My vehicle is a staple to my livelihood and I am LIVID. More
by msmestad
Employees Worked With
Brandon
March 11, 2020
Great customer service, answered all our questions and was very friendly and helpful! He’s very patient and flexible! Definitely recommend him for future purchases! was very friendly and helpful! He’s very patient and flexible! Definitely recommend him for future purchases! More
by Marc.Arroyo025
Employees Worked With
Kasem Al Salah
