Norm Reeves Honda Superstore Irvine

Vivianna was very helpful and responsive. I felt happy with her informative, easy way of working with me. She answered my questions well and kept me up-to-date with the status of my car. I had my ac and a with her informative, easy way of working with me. She answered my questions well and kept me up-to-date with the status of my car. I had my ac and a door lock mechanism fixed and both are running great now. More

Service writers are great as is the service manager and service staff. New car general manager, Pat Thomas, is NOT GOOD and NOT FRIENDLY. I would service my car here but NOT buy from them due to General service staff. New car general manager, Pat Thomas, is NOT GOOD and NOT FRIENDLY. I would service my car here but NOT buy from them due to General Manager, Pat Thomas. More

John and Sylvia must be commended for their commitment to service excellence and customer relations. Prior to every service need, I actually make a conscious decision to come back to this dealership. service excellence and customer relations. Prior to every service need, I actually make a conscious decision to come back to this dealership. More

I have been using this dealer for service for the past 9 years and service has definately been declining in the past 2 years. Took my car in for routine maintenance at the 184,000 service. All checked out years and service has definately been declining in the past 2 years. Took my car in for routine maintenance at the 184,000 service. All checked out "green" and I came home. Next morning the car took 5 times of trying before it finally started. I drove straight to the dealer, where they diagnosed the problem as needing a new battery. What??? How could this be, you just checked it yesterday right? Fine... changed the battery and was charged $139.00, which I was told came with a 3 year warranty and prorated every year after that. I did not know this about their batteries and I asked him to look up when I last had a battery changed. Records showed that it was 4 years prior. This falls into the "pro-rate" category and I asked for the appropriate refund. They said they would have to pull the file on this part to verify it. I said I would wait and they asked me to sit in the waiting area. 30 minutes later, I walked back to the counter and asked how much longer it would be. The girl said "Oh, I didn't know you were waiting for it." What?? Really? She went and got the paperwork, then between 3 people, they had to figure out how to give me the refund. It was insane! 1.5 hours after I arrived to pick up my car, I finally left. Seriously thinking of getting a new mechanic. They were willing to let me pay full price for a battery that was under warranty because they were too lazy to check my service records! More

I've encountered a very terrible experience with John Rathman, the service manager. When I asked him about the unfinished and low quality work from the body shop, he attacked me with insulting and harras Rathman, the service manager. When I asked him about the unfinished and low quality work from the body shop, he attacked me with insulting and harrassing behavior, using profanity and disrespectful language. He was extremely confrontational, angry, hostile, and rude to me. I was being verbally abused by him and I forwarded my complaint to the dealership general manager, Patrick Thomas. Mr. Thomas has a very professional attitude and carries a very nice and approachable characteristic. He is very knowledgable in auto business and I really appreciate his assistance and great customer service. More

Brought my 2007 Honda Accord in for an oil change and was greeted by Trevor Haskett as soon as I pulled into the service department. He was friendly, fast, and set my expectations up front. He called me to a greeted by Trevor Haskett as soon as I pulled into the service department. He was friendly, fast, and set my expectations up front. He called me to advise of three additional service items needing attention after inspection and was up front about cost. It was a bit of sticker shock since I was only expecting to pay for an oil change but Trevor was kind enough to see what he could do as far as applying a military discount to my bill since my husband is active-duty military. I was pleased with the customer service from start to finish and was also pleased with the shuttle service provided to get me to and from work during the service. The shuttle service driver (sorry, I did not get his name), was kind enough to call me when he arrived at my office to pick me up rather than having me wait outside until he arrived. Fladeboe Honda provides excellent customer service that makes a customer feel like their business is appreciated. More

I was taken care of by both Viviana and Sylvia and they both gave excellent customer service! I brought my car in for an oil change, but mentioned a noise that it had been making, but was under time const both gave excellent customer service! I brought my car in for an oil change, but mentioned a noise that it had been making, but was under time constraints because of family coming in from out of town. They did everything possible to get my car fixed and back on the road in a timely manner, while making sure my transportation needs were met in the mean time. I was very pleased with my experience and their friendliness. More

Went in for service because engine light came on. It cost $120 to discover that I supposedly needed a new fuel cap. Then the hard sell came, including the fact that I needed a new timing belt. Since t cost $120 to discover that I supposedly needed a new fuel cap. Then the hard sell came, including the fact that I needed a new timing belt. Since the belt had been recently replaced I was not pleased. The dealership also failed to turn off the light which automatically comes on telling you that your car needs service. More

Ms. Sylvia Illman is Assistant Service Manager, but I can't find her name on the employees lists above. Anyhow, I'd like to share my terrible experience regarding her. when I visited the Service depart can't find her name on the employees lists above. Anyhow, I'd like to share my terrible experience regarding her. when I visited the Service department to fix a windw switch on Sunday, the service consultant told me to call me by next Wednesday after ordering the part (window switch). However, I could not receive a call from him. So, I made a reservation via the website and visited the service department. But, the part was not arrived there when I went to the service department. I thought that there was communication problem between the service consultant and me. To know the reason of this miscommunication, I met Sylvia Illman, Assistant Service Manager of Fladeboe Honda. As I talke to her, I experienced terrlble customer care from her. She was so impolite and rude when I complaint about the miscommunication. She only talked her opinions to me and nerver heard my complaints. I wonder if she is really service manager of Fladeboe Honda. More

I brought in my '06 Accord since the left turn signals weren't working. I'd worked out that it had to be a fuse issue, so I had mixed feelings about bringing in versus trying to replace it myself. Trevo weren't working. I'd worked out that it had to be a fuse issue, so I had mixed feelings about bringing in versus trying to replace it myself. Trevor was able to fit me in on a busy Saturday, and although he had to put a $120 diagnostic fee on the estimate, he assured me that if it really was as easy as a fuse, that I would only be charged the actual labor amount. True to his word, the labor only came to $35 (it was in fact the fuse), and I even got my car washed in the deal. I continue to be happy with Fladeboe Honda. More