Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Norm Reeves Honda Superstore Irvine
Irvine, CA
2,391 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,391 reviews
December 08, 2014
Miserable Expereince Joe Sadozai I unfortunately had a terrible experience working with Joe. It is unfortunate because the dealership seems to be reputable but one bad Joe Sadozai I unfortunately had a terrible experience working with Joe. It is unfortunate because the dealership seems to be reputable but one bad apple can ruin it for everyone. Joe is unprofessional and is stereotypical about being a salesman who plays games and is dishonest. My recommendation is to never work with him and request another salesman if you get stuck with him. Some reputable ones it seems are listed in other reviews. I was simply looking for a specific Accord model and working with Joe has ruined my desire to deal with dealerships. It is unfortunate since I live in Orange County and strongly preferred to deal with Norm Reeves. I still think the dealership may be workable just avoid Joe at all costs. ---------------------------------------------------------------------------------------- I was contacted by Richard and Stephanie after posting about my experience with Joe. Though Richard and Stephanie were nice and professional - they did not really help with the issue. I even provided copies of my communications with Joe that clearly illustrated his unprofessional-ism and the games he played. Even though not much that can done at this point - one would hope that the dealership at a minimum would acknowledge unprofessional behavior. A customer lost a potential vehicle due to various games and on would hope a dealership would understand the significance of it. Once again I think Norm Reeves can be workable but one person can ruin it all and Stephanie and Richard were called to address a situation that should never have occurred in the first place. More
by kapadms
Employees Worked With
Joe Sadozai
December 07, 2014
Shout out to Norm Reeves Honda Superstore Irvine--KarenMarco Our experience with Irvine Honda was professional, concise, serene, and uneventful. Ahmed Elsharkawy, Internet Sales Manager, initiated contact, via Our experience with Irvine Honda was professional, concise, serene, and uneventful. Ahmed Elsharkawy, Internet Sales Manager, initiated contact, via e-mail, and provided us with a very competitive quote. Upon confirmation that the exact vehicle that we were looking for was available on their lot, we made our way to the dealership. We were greeted by Ahmed and immediately felt welcomed, in good hands, and respected. Ahmed took his time explaining the vehicle features, providing responses to our questions, and a test drive. Overall, the atmosphere at Norma Reeves Honda in Irvine was pleasant and purposeful. Our mission was accomplished and we left feeling well taken care of. Once again, a positive shout out to Ahmed and the Norm Reeves Irvine dealership. More
by karen.u
Employees Worked With
Ahmed Elsharkawy, Mr. Butterfield
December 06, 2014
Awesome Experience. Muzelle Butterfield is the best!!! Our experience at Norm Reeves Honda was awesome!!! Our dealer Muzelle Butterfield was nothing short of spectacular! I give her and our experience a Our experience at Norm Reeves Honda was awesome!!! Our dealer Muzelle Butterfield was nothing short of spectacular! I give her and our experience a 10 stars out of 5 stars in a 5 star rating! She was that good.! She went above and beyond the call of duty to find the car we needed. Never felt any pressure at all. I always thought she had OUR best interest at heart. In addition, she was honest! That is rare! That is priceless.! A special THANK YOU also to James Butterfield in financing. He made the whole process so easy. I totally recommend Norm Reeves Honda for anyone who wants to buy a car. Thank you Muzelle, James, and Norm Reeves Irvine. We love our Honda Odyssey. My wife is happy. As the saying goes: "A happy wife is a happy life!" Thanks again and God bless! Everard E. More
by cobra1357
Employees Worked With
Muzelle Butterfield, James Butterfield
October 11, 2014
Never even got to the service department I scheduled an appointment for a Friday night 5:30, my car had an issue with a hard start so I figured they could keep it overnight and would save me I scheduled an appointment for a Friday night 5:30, my car had an issue with a hard start so I figured they could keep it overnight and would save me getting up early Saturday morning. I showed up around 5:20 to drop off the car, the guy looked like one of the employees who gets your car when you pick it up informed me that the service advisor was busy and asked me if I wanted to come back later since he was going to be a while. I said I could wait so he said I could do a night drop off if I wanted to but probably better to just come back. I had scheduled my appointment online and needed a shuttle which said it ran until 6:00pm, he said there is no shuttle it only runs until 4. So I left, I was going to bring it back the next day, I did schedule an appointment just to see the shuttle hours and it did say 8am to 6pm, I decided to just find another dealership. I did email them on their website form to ask why my appointment seemed to be an anomaly to them and the only person who called me was from their internet department to see what kind of car I was looking to buy. I did buy parts here a few months before when it was still Fladeboe and that was a good experience, so I found another Honda dealer Ocean Honda in San Juan where they seem to know what an appointment and shuttle bus means. I did almost buy my car at Norm Reeves Cerritos, that was a good experience but I won't be returning to any Norm Reeves dealer after this experience. When will dealers realize that a bad service experience means a future opportunity is lost to sell a car. I'm giving the customer service review a fair, the poor attitude of the guy at drop off cancels out the excellent I received in the parts department earlier. Also no response by email to my concerns also tells me they have enough customers to not warrant a call back, and I know they received my email it how else would they have called me to ask me about a new car. More
by geordie73
Employees Worked With
Porter
August 29, 2014
Good experience It was only because of Christopher Ebhabha i made this new purchase. He was really warm and super friendly throughout the process of helping me what i It was only because of Christopher Ebhabha i made this new purchase. He was really warm and super friendly throughout the process of helping me what i was looking for. I really appreciated the all the help Chris and his team did for me. Very good buying experience. Would recommend this dealership to any prospective buyer. More
by simplygpriya
Employees Worked With
Christopher Ebhabha
April 28, 2014
Honda Civic CNG maintenance service I took my Honda Civic CNG for routine maintenance. Roy was extremely helpful and professional. He explained what needed to be done in detail and helpe I took my Honda Civic CNG for routine maintenance. Roy was extremely helpful and professional. He explained what needed to be done in detail and helped me to save cost. More
by bkwcheng
April 08, 2014
Great Service My personal thanks to Fladeboe and their employee Roy Candanoza... It's such a pleasure to have my car serviced with you.. My car was serviced in a sp My personal thanks to Fladeboe and their employee Roy Candanoza... It's such a pleasure to have my car serviced with you.. My car was serviced in a speedy time and done with great expertise! Roy is a five star employee and handled everything perfectly! Needless to say, " I am a very happy customer"! Nancy Bressler More
by nancyrbressler
March 23, 2014
I damaged my 2013 Honda Civic and took it to Fladaboe. My experience was excellent from start to finish. John made a careful estimate and finished the repairs on time and my car looks like new. I am very par experience was excellent from start to finish. John made a careful estimate and finished the repairs on time and my car looks like new. I am very particular and I am 100% satisfied. I highly recommend Fladaboe's collision center. More
by jerryaa
Employees Worked With
John at collision center
December 31, 2013
Hank Mastermaker (sales) and Fay (finance) did a great professional job expediently. Hank offered a competitive price over the phone and kept it. Fay was the fastest and efficient ever. professional job expediently. Hank offered a competitive price over the phone and kept it. Fay was the fastest and efficient ever. More
by DelaerraterK
October 24, 2013
Dee was great in helping us locate and find are beautiful "new red" CRV. Dee did not pressure us, but only added helpful comments about our needs. We felt that we were treated with respect and wi beautiful "new red" CRV. Dee did not pressure us, but only added helpful comments about our needs. We felt that we were treated with respect and with competence! More
by Kathyule
Employees Worked With
Dee
