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Norm Reeves Honda Superstore Irvine

Irvine, CA

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2,392 Reviews

16 Auto Center Dr

Irvine, CA

92618

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Showing 2,392 reviews

March 14, 2016

Friendly and helpful staff Norm Reeves staff was approachable and helpful. Had a very positive experience and would recommend (: we were able to negotiate and get a good price. More

by Mliu307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Long Leho, Sam Abdel
Mar 14, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Thank you for letting us know about your latest experience. We strive to provide our customers with an experience they can't receive anywhere else and we're so proud that our team provided just that to you. We loved your feedback and hope you really enjoy your new vehicle! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 14, 2016

BUYER BEWARE!!!! This dealership is untrustworthy!! They pushed their own car loan through even after I arrived pre approved from my own bank.. They got paid twice fro More

by liveandlearned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Saber, Ed Hassanzada, Sam Abdel
Mar 14, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, It's extremely discouraging to read that your experience here has been far from what people have come to expect. Please contact me ASAP, as I'd like to hear about these issues in much further detail. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 12, 2016

Honda accord Salesman raffy is very knowledgable ang I will highly recommend him to my friends and family Normreeves Honda Irvine is the place.,Steve Nguyen the be More

by Ebbabes14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Navas
Mar 13, 2016 -

Norm Reeves Honda Superstore Irvine responded

Happy to read your review, thank you for sharing. Raffy and Steve are a great team. Enjoy your new Honda Accord. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 11, 2016

More options should have been included. I wanted Xm Sirius and navigation. I requested several times by email. In my excitement and a very quick look at what I had by Brian I didn't realize More

by Nesbit, vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Nazer, Bryan Kerr
Mar 11, 2016 -

Norm Reeves Honda Superstore Irvine responded

Hi Vanessa, Thank you for taking the time to leave a review. We're disappointed to read that you purchased a vehicle that didn't have the options that you wanted. We strived to provide each customer with a 5-Star Experience and it's discouraging to see that is not what you received. If you'd like to discuss any issues please feel free to contact me. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 11, 2016

Very Satisfied I gave this dealership 5 stars for taking great care to give us every thing we asked for and for recognizing we weren't happy with our first choice. W More

by Mommyandluke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Steven, Gary Hensley
Mar 11, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We want you to know how much we value your generous 5-star review! We strive to provide our customers with an experience they can't receive anywhere else and we're so proud that our team provided just that to you. We couldn't be more grateful for your loyalty and we look forward to many more years together! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 11, 2016

Very Satisfied I gave this dealership 5 star for taking care to give me proper vehicle and good deal. Have very good inventory of cars.Gave test drive to the car an More

by bish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Arghandiwa, Sam Abdel
Mar 11, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We couldn't be more appreciative of this positive review! We take pride in making sure our customers have a positive experience and love that you were able to get that from us. Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 11, 2016

Amazing service! Raffy's service was so amazing that we came back to get another car (Civic this time)! Thanks Raffy for such a great service. Will definitely refer hi More

by Glynis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Navas
Mar 13, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Thanks for this quality review. We're extremely pleased to hear that Raffy provides you quality service teach time you visit. We'd like to congratulate you on your new Civic and can't wait to serve you again in the near future. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

Mar 14, 2016 -

Norm Reeves Honda Superstore Irvine responded

Raffy does it again. Glad to read that Raffy did a great job for you folks. If you ever have any questions please don't hesitate to contact me directly. Thank you, Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 10, 2016

Great Great Service I purchase my brand new 2016 civic EX-T sedan at this dealership. I was helped by Mason Marie (sales person) & Sam Abdel. Mason went above and beyon More

by rickmlam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Marie, Sam Abdel
Mar 11, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We appreciate you taking the time to leave this thoughtful review. Mason and Same are valued member of our team over here at Norm Reeves Honda Superstore Irvine and we're thrilled to hear they were able to take such great care of you. We hope you're enjoying your new Civic and thanks for stopping by! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 10, 2016

Not your typical car buying experience I had been looking to buy a car for 6 months and every dealership I went to, I left disappointed at how they either pushed a car I didn't want or didn More

by Arteagaliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ebhabha
Mar 10, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Thank you for your feedback. It's a pleasure to hear that Christopher made your car-buying experience a positive one. We're always looking to improve as a dealership, so please let us know what we could have done different to provide you with a 5-Star experience. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 09, 2016

Nice service I dealt with Long leho, who was very friendly and informative. He showed me the car i wanted and i walked away with the car with a decent price. I am More

by Nshrestha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Long Leho
Mar 10, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Thank you for writing this fantastic review! We’re extremely proud of Long and his efforts to ensure that you found the perfect car! We hope you're enjoying your new vehicle and thank you for choosing Norm Reeves Honda Superstore Irvine. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

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