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Norm Reeves Honda Superstore Irvine

Irvine, CA

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2,392 Reviews

16 Auto Center Dr

Irvine, CA

92618

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Showing 2,392 reviews

February 18, 2017

A dream come true. The entire team at Norm Reeves made this experience unforgettable from Cooper Mugg picking me up in my New Honda Clarity at the Amtrak station through More

by 2147
Recommend Dealer
Yes
Employees Worked With
Cooper Mugg, Rick Acosta
Feb 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, This Clarity FCV is the vehicle of the future and we know you're going to love driving it for many years to come. Thank you for choosing us here at NR Honda Irvine and we'll be sure to share this great review with Cooper and the rest of our team. Dear Valued Customer, Thank you for this positive rating. It's our goal to provide our customers with a 5-star rating, so please let us know what we could have done differently to earn that extra star. Thanks! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

February 18, 2017

excelletn the internet sales guy is nice and accomodating. he would do his best to make sure you get most out of of the deal. he is also very friendly More

by kebs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Poirier
Feb 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Thank you for this positive review. We take great pride in providing 5-star service and are very happy to see that you received just that. We hope you're well and should you need anything, please don't hesitate to let us know! Dear Valued Customer, Thank you for this positive rating. It's our goal to provide our customers with a 5-star rating, so please let us know what we could have done differently to earn that extra star. Thanks! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

February 18, 2017

A pleasant car buying experience. The transaction went smoothly, the paper work is a little tedious especially when one is paying cash. The car could have been better prepared, the ro More

by Gillian Campbell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Khair
Feb 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Gillian, Thank you for your feedback. While pleased to see that your paperwork went smoothly, we're disappointed that there were some issues with the vehicle. We've taken note of this and will work to ensure this doesn't happen again. Should you need anything, please don't hesitate to let us know. Dear Valued Customer, Thank you for this positive rating. It's our goal to provide our customers with a 5-star rating, so please let us know what we could have done differently to earn that extra star. Thanks! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

February 18, 2017

Great car buying experience I hate shopping, especially new car shopping, but James Flood was able to make this a great car buying experience for me. He was friendly and knowled More

by walt13@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Kasai, James Flood
Feb 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Walt, We know the car-buying experience can be stressful, which is why we're so happy to see that James took great care of you. We'd like to congratulate you on your new car and welcome you to the NR Honda Irvine Family! Hope to see you soon! Dear Valued Customer, Thank you for this positive rating. It's our goal to provide our customers with a 5-star rating, so please let us know what we could have done differently to earn that extra star. Thanks! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

February 17, 2017

Joe Khair Went to Norm Reeves Honda today and purchased a certified pre owned CR-V today. Very pleased with the experience and Joe Khair was a big help. Was rea More

by Jnelson546
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Khair, Mo Malek
Feb 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Congrats on your new CR-V and welcome to the NR Honda Irvine Family! We're so pleased to see that Joe and Mo took great care of you and should you ever need anything moving forward, please don't hesitate to let us or them know! Dear Valued Customer, Thank you for this positive rating. It's our goal to provide our customers with a 5-star rating, so please let us know what we could have done differently to earn that extra star. Thanks! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

February 17, 2017

Amazing customer service It's been a while since I was last in the market for a new car and almost forgot how much headache is involved when looking for a brand new car. After More

by tatiana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Kavoosi
Feb 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Tatiana, Thank you for this tremendous review! We're extremely pleased to see that your experience here was a great one and Sebastian provided you with the 5-star service that you deserve. We hope you're loving your new Civic Hatchback and we can't wait to work with you for years to come. Take care! Dear Valued Customer, Thank you for this positive rating. It's our goal to provide our customers with a 5-star rating, so please let us know what we could have done differently to earn that extra star. Thanks! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

February 16, 2017

Civic Purchase Alex helped me buy my first brand new car, a Honda Civic! He was kind and helpful and I couldn't be more satisfied, thank you Alex! More

by Athenab13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Nazer
Feb 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Athena, Congrats on your new Civic and welcome to the NR Honda Irvine Family! Alex is an all-star and we're so happy to see he made your car-buying experience a great one. We hope you're enjoying your new car and hope to see you soon! Dear Valued Customer, Thank you for this positive rating. It's our goal to provide our customers with a 5-star rating, so please let us know what we could have done differently to earn that extra star. Thanks! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

February 16, 2017

Norm Reeves Honda good place to lease Leading a 2017 Civic at Norm Reeves Honda was a pleasant experience mainly because of sales rep Bryan Kerr. He gave us a fair deal including our trade More

by Checkmate_King2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Kasai, Bryan Kerr
Feb 21, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Bryan is a great asset to us here and we're so happy to see that he worked hard to get you into the Honda you deserve. Congrats on your new Civic and thanks for these kind words. Hope to see you soon! Dear Valued Customer, Thank you for this positive rating. It's our goal to provide our customers with a 5-star rating, so please let us know what we could have done differently to earn that extra star. Thanks! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

February 15, 2017

Viviana is a 5-Star service consultant . She is very friendly. Other Staff at Norm Reeves Honda provide excellent service. Quality of work is excellent. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
Feb 15, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Kevin, Viviana is awesome and we're so happy to see that her and our staff made sure you had the best experience possible. We're extremely appreciative of this 5-star review and we hope that we can continue to provide you with the quality service for years to come! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

February 15, 2017

Fantastic Service Representative Dominick was super friendly and great to work with. He made the service experience enjoyable. He very clearly explained what was wrong with my vehicl More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick Dillon
Feb 15, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Doug, Dominick is a great asset to us here and we're very lucky to have him on our team. We're happy that he took great care of you and your vehicle and we'll be sure to share this 5-star review with him and the rest of our team. We hope your car is running just like new and we look forward to seeing you at your next service visit! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

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