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Norm Reeves Honda Superstore Irvine

Irvine, CA

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rated
2,392 Reviews

16 Auto Center Dr

Irvine, CA

92618

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Showing 2,392 reviews

March 10, 2017

Awesome Car Purchase Experience at Norm Reeves Honda, Irvine Quincy Mugg was amazing in contacting me through my online request, finding the perfect roomy family car, as well as a smooth and efficient purchase e More

by Nanci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quincy Mugg
Mar 10, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Nanci, Quincy is an all-star and we couldn't be happier to see that he went above and beyond to provide you with the 5-star service you deserve. Congrats on your new car and welcome to the NR Honda Irvine Family. Hope to see you soon! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 10, 2017

Easy purchase from a team of professionals Easy and short visit of turning in our old Accord and leasing a new one. Kevin Marks sent me a text about a month prior to my lease expiring. I told More

by Brian O.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marks, Long Leho, Rick Acosta
Mar 13, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Brian and Wendy, Thank you for taking the time to leave this outstanding review. It's a team effort here and we're so happy to see that our team worked together to provide you with the best experience possible. We hope you're enjoying your new vehicle thus far and as always, please let us know if you ever need anything! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 10, 2017

Bought a new car!!! My experience at norm reeves Honda in Irvine was a pleasant experience. Car buying can be a stressful time but bryan kerr and his staff made it less p More

by Cdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kerr, Rick Acosta
Mar 13, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We know the car-buying experience can be stressful, which is why we're very happy to see that our team made sure your experience was a great one. Thank you for this great review and welcome to the NR Honda Family. Hope to see you soon! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 08, 2017

Pleasant atmosphere The best things about this place: 1)Pleasant, intelligent people who provide excellent customer service and very good advice on repairs and maintenan More

by Hondatalk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lowery
Mar 09, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Customer satisfaction is our top priority and we're so pleased to see that our team took great care of you and your vehicle recently. We hope it's running just like new and we look forward to seeing you at your next service visit! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 08, 2017

Questions answered before servicing my car. I think your dealer ship in Irvine is great in service. I don't need to go anywhere else. Sean Osborne is the best, he helped answer all my questions More

by Lillian S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Osborne, Sean Osborne
Mar 08, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Lillian, We're so happy to see that Sean and our team take great care of you and your vehicle. Please know how grateful we are for your business and we can't wait to see you at your next service appointment. Take care! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 08, 2017

Excellent Customer Service Awesome Customer Service and we have such an incredible experience shopping for our new 2017 Pilot. We highly recommend Norman Reeves. Ask for Micha More

by Ann Mendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Poirier
Mar 08, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Ann, Congrats on your new Pilot and welcome to the NR Honda Irvine. We're so happy to see that Michael provided you with the 5-star service that you deserve. We hope your new Honda is treating you well and should you ever need anything, please let us or Michael know! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 07, 2017

Oil change The service was done timely;however, a rinse of the car would have been appreciated thought that was customary. It was nice to have tires filled and t More

by Rich26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lowery
Mar 08, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Rich, Thank you for this positive rating. We're pleased to see our team completed your service quickly. If you'd like to discuss any of the issues you experienced, please don't hesitate to contact me. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 07, 2017

Timely and professional! Diego was awesome! He was professional, kind, and honest. I will continue to take my car to him for all other service and repair needs. More

by muller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego De La Vega
Mar 08, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Diego is a great asset to us here and we're so happy to see that he provided you with outstanding service. Thanks for your business and this 5-star review. We hope all is well and hope to see you around the dealership again soon. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 07, 2017

Amazing experience! Just purchased my first vehicle from this dealership and it was such an amazing experience! Not pushy at all and respected that I was on tight budget. More

by Marcus Acosta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kasai, Quincy Mugg
Mar 07, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Marcus, Welcome to the NR Honda Irvine Family and congrats on your new car! We're so happy to see our team took care of you and should you ever need anything, please let us know. We're always here to help! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 06, 2017

Attentive Information was presented with patience and every question was answered. There was ever so much to learn because I had my last car for 17 years, so t More

by Infrequent Buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Kasai, Rafael Navas, Mo Malek
Mar 06, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, It's a team effort here and we're so proud to see that you had a great experience purchasing a new vehicle. We appreciate you choosing us here and should you ever need anything, please let us know! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

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