Norm Reeves Honda Superstore Irvine

AC was blowing warm and 2 of the 3 components were given extended warranty, my luck the apparently not covered component was faulty , after calling the Norm Reeves store I purchased the vehicle at to make s extended warranty, my luck the apparently not covered component was faulty , after calling the Norm Reeves store I purchased the vehicle at to make sure it wasn’t covered , Nathaniel worked with the store I bought the car to supply all needed info and lo and behold a 2,000 job now only costs me my 50,00 deductible I give kudos to both of these Norm Reeves stores to save a customer 2,000.00 More

I don’t want to say that I had a good experience from this dealership. I visited this pleace after I called them and they said they will be able to help me with trade-in my leased vehicle even though my this dealership. I visited this pleace after I called them and they said they will be able to help me with trade-in my leased vehicle even though my contract didnt get ended. I purchased Honda CRV and seemed like they gave me a good deal at the beginning. However, they played around with interest rate (8.99% for 5 years). This rate was crazy when honda website says there is 4.9% interest rate promotion. They offered me 4.9% after I purchase extended warranty which made me to pay extra thousand dollars. Here is the worst part. After I signed, they didnt take my leased car. They told me that they thought I was going to do early return which made me to pay about 10k to return. Why would I pay that money and return my old leased car early? I would rather just keep that leased car until my leased car ends. They kept saying there was miscommunication but I didnt trust that. It was my fault that I didnt check before I signed but I felt that they played around with me. They offered me about 3 thousand dollars less than Kelly Blue Book for my trade-in vehicle. And finally I ended up paying about 3 thousand dollars more to ask them to trade-in my vehicle because I didnt have any choice. They kept saying they tried their best to help but finally, I am the ONLY one who needed to pay about 6 thousand extra dollars more than I expected at the beginning. Yep it is my fault that I didnt check before I signed and make sure everything is correct. I learned the lesson. I trusted them too much. Please do not trust them. Very crazy that they are able to play around with interest rates and my leased car. Should have walked away……… Very disappointed and stressful. I could not even sleep well for 3 days because I was SO MAD. Thank you so much for giving me this kind of experience in my life. The worst experience. More

Rude, deceptive and mean sales personnel. Prices thousands of dollars higher than reputable dealerships in Southern California. Do not waste your time here. If you request a price quote onlin Prices thousands of dollars higher than reputable dealerships in Southern California. Do not waste your time here. If you request a price quote online, they will not send one, or send one way over MSRP. Norm Reeves must roll over in his grave each time they chase away a new customer. Norm Reeves Irvine is a disgrace to the entire Honda family. They despise their customers. Avoid any sales person with a 3 letter first name. More

Complete rip-off, con artists. We bought a 2018 Honda Pilot new and the transmission went out at 60,000 miles. We called the dealer and they said that it wasn't under warranty. We We bought a 2018 Honda Pilot new and the transmission went out at 60,000 miles. We called the dealer and they said that it wasn't under warranty. We paid $9500.00 to have a rebuilt transmission put in. Then after doing a bit of research and looking back at our contract, the vin number didn't match the car. The contract also showed that the cars transmission was covered under an extended warranty that we paid extra for. They admitted being wrong telling us it would be taken care of. So we got a $9500.00 credit towards a new car. I had to leave town for a family emergency and told them that my wife was coming in. The sales manager told me that he would make sure that my wife taken care of. Well they took care of her alright, we now have 6 years of an $869.00 payment on a $48,000 dollar car. They got her for every little penny that they could. I get that they are salesmen, but this is ridiculous. A complete, unfair, rip-off. Completely taking advantage of my wife. If you are looking for a new car, steer away from any Norm Reeves and I guarentee another dealership will take much better care of you. Now I hear from other people including people at other Honda dealerships along with a couple of different mechanics that Norm Reeves has a really bad reputation when it comes to the way they work with customers. Steer clear....very clear. You have bern warned. More

Purchased a used 2021 Nissan NV200 from Norm Reeves Honda, Irvine. This was a out of state purchase as I live in Spokane, WA. The whole transaction from requested info, requested photos, and email corr Honda, Irvine. This was a out of state purchase as I live in Spokane, WA. The whole transaction from requested info, requested photos, and email correspondence was timely, accurate, and courteous. I received excellent customer service from Patrick Lucas, Nader Arani, and Chris Antolini. All 3 of these gentleman provided all the details and information I requested - many times over! Their finance department folks also provided all required documents and sent them to me overnight. The Nissan van was detailed and serviced and I was provided all the service info. This dealer did much more than the standard oil change and detail. I received a check list on all items they checked and serviced, and it is extensive. Very impressed with this also. I can highly recommend this dealership and its employees for providing a first rate out of state purchasing experience. More

We wasted our time here. They run credit checks, agreed on the terms of the loan, put down $500 to hold the car, when we asked where the car was, Gus, the manager told us th They run credit checks, agreed on the terms of the loan, put down $500 to hold the car, when we asked where the car was, Gus, the manager told us the car will arrive the next day. When we called the next day, we were told the car was damaged. I find this so hard to believe in this market. We were very disappointed at their service. We were not given any other options. Gus told us he did not want to sell a damaged car and the parts were not currently available. I had a feeling they would pull this sales gimmick on us but we decided to trust their word. If you don’t see a car on the lot, think twice before you allow them to run your credit and go through all the hassle. More

As a previous customer I tried to lease a new car and sell our one. I guess business must be so good that you can have salespeople that ignore you, don't listen to your needs and that are just plain rud sell our one. I guess business must be so good that you can have salespeople that ignore you, don't listen to your needs and that are just plain rude. Comparing NR Irvine to NR Huntington Beach is like night and day. I will not return to Irvine and I live 5 minutes away but will take the longer drive to Huntington Beach. More

I am now up to my 4th car bought at Norm Reeves Honda in Irvine. Every time has been a great experience. This time I had Mark Atalig as a salesman, and he did a great job. Even though I was just replacing o Irvine. Every time has been a great experience. This time I had Mark Atalig as a salesman, and he did a great job. Even though I was just replacing one Honda Pilot with a new Honda Pilot, he took the time to go over all the features. He made sure I got the colors I wanted and a great deal. The overall process was very smooth and efficient, and most importantly, he and the store did not waste my time. I would definitely recommend Mark Atalig as a salesman. Even with all that is going on with the chip shortage, Norm Reeves Honda in Irvine has about the best selection of any Honda dealership in Southern California, and they are the most reasonable dealership to deal with. As for their service department is also very friendly and efficient. They are honest about their times for completion (or if anything are ahead of time), they call with updates, and again, would highly recommend them for service. Overall, I am very pleased with my experiences with all aspects of Norm Reeves Honda Superstore in Irvine. More