Norm Reeves Honda Superstore - Huntington

I went to Norm Reeves Honda on Saturday 8-29-2020 to buy a new vehicle. Mike MOMO assist me with the process. Thank you Mike for your patience and your help. a new vehicle. Mike MOMO assist me with the process. Thank you Mike for your patience and your help. More

I went to the Norm Reeves Honda Superstore Huntington Beach Dealership today on 8/13/2020 for a routine oil change. I usually have a great experience with helpful staff, however I was SHOCKED with how a Beach Dealership today on 8/13/2020 for a routine oil change. I usually have a great experience with helpful staff, however I was SHOCKED with how a "sales manager" named AMIT CHOPRA handled my situation. I heard a rattling noise in my car as I was driving home so I asked my fiancé to see where it was coming from. When he checked my car he said the dealership had left my air filter box open and there was no air filter in there. This could have severely damaged my motor had we not caught this mistake. The dealership didn't say anything was wrong with my air filter, so it must have been an honest mistake. I called the sales department because I knew the service center was closed. The last time I had called the sales department they were very helpful, however this time it was the complete opposite. Once I explained to AMIT CHOPRA what had happened, he told me that there was nothing he could do and that I would have to either drop it off this evening or drop my car off tomorrow morning. I explained to AMIT CHOPRA that because I work in the healthcare field and have been working nonstop throughout this covid-19 crisis due to being short staffed, I asked if there was anything that could be done as I have to be at my work by 7 a.m., which is the same time that the service center opens. I was asking general questions to see if there was anything they could do to help me out because it is crucial that I make it to work as I have to see my patients. I was getting frustrated because not only was he ignoring my questions, but he was being very condescending and rude to me saying, "What do expect me to do about this? The service center is closed and I don't have the keys, should I just go in there and fix your problem?" Because of his rude tone I had to fight back because this is something the dealership made a mistake on. I did not do this to my car. AMIT CHOPRA refused to acknowledge my situation and proceeded to YELL AT ME saying" What do you want?! You want to take my personal car then? Take it!" At another point, he stated in another condescending tone, " Ma'am, I'm on my knees begging you for forgiveness" which was such an inappropriate and unnecessary statement. I couldn't believe that someone like this is working at a certified Honda dealership. If he is yelling at me and treating me with disrespect over a small issue, how is he treating other customers? I had to write this review against AMIT CHOPRA in order to protect others and to make it known that this individual is treating customers this way and does not even try to actively listen. How is someone like this a manager at a certified Honda dealership?! If he had just calmly told me the answers, I would have been fine. But because he relentlessly continued to be rude and put me down on the phone, I asked to speak to his manager. He then proceeded to say that he was the manager and there's nothing I could do about this situation. I can't believe this is the standard Honda has for their employees. I have been loyal to Honda and it's been the brand that I stuck by because of the customer service and quality. After this experience I'm not even sure if I can or want to ever support Honda's brand after experiencing this. How does someone like this become a manager? This was by far the WORST experience ever. Thank you AMIT CHOPRA for showing such hatred during these difficult times, and for making a healthcare worker feel put down and disrespected amid covid-19. You have truly shown how ugly people can be. I don't understand what I did to deserve this type of harassment and psychological stress. More

Art worked with me for over two weeks over the phone on getting me my new Honda Fit. I had my previous one for 10 years, and it was time for a new one. He was very flexible with all my changing work schedu getting me my new Honda Fit. I had my previous one for 10 years, and it was time for a new one. He was very flexible with all my changing work schedules and self quarantining! I never felt rushed or hassled. I had other dealerships contacting me and I can say, if it wasn’t for Art, I may have gone there. Thank you again! More

Beware Their Finance Company!!! Save yourself a massive amount of trouble and NEVER buy a car from this dealership. They will sell your loan to a finance company called Fifth Third B Save yourself a massive amount of trouble and NEVER buy a car from this dealership. They will sell your loan to a finance company called Fifth Third Bank. Look them up. They wont send you your payment booklet until you ask for it, which you'll have to go through the dealership to find out surprise! you are stuck with this completely inept bank. They are an absolute nightmare. There are constant problems with their website. So good luck logging in. You have to mail a letter to set up auto pay. Yep, thats right, snail mail a letter to them to set up auto pay. Heaven help you if you have any questions or if they somehow manage to screw up your payments, which they will. Then you spend days fixing it to find out that you have to go through it all over again the next month. In the meantime you'll accrue late fees because fifth third screwed up. Yep! Doesnt that sound like an amazing experience? Seriously, run away from this dealership before you are stuck with the same experience myself and hundreds of others have had dealing with fifth third because of the car you bought from Norm Reeves Honda Huntington Beach. More

Smooth Sale I've been talking to Jonathan Abarca for a few months. He's been keeping me updated on the car I wanted to buy all along. He's been giving me detail I've been talking to Jonathan Abarca for a few months. He's been keeping me updated on the car I wanted to buy all along. He's been giving me detailed quotes. I also worked with Mike Lott. He helped me wrap up the deal. He gave me very detailed instructions on how to use on the technology in my new car. They're both very personable and detailed. More

Fast Service Benito Torres was super polite and professional. The service team was also efficient which I appreciated a lot. Thank you guys for all that you do! Benito Torres was super polite and professional. The service team was also efficient which I appreciated a lot. Thank you guys for all that you do! More

Great salesperson Art Munoz made this my best experience yet at this dealership. Very professional, knowledgeable and helpful. I highly recommend Art and Norm Reeves H Art Munoz made this my best experience yet at this dealership. Very professional, knowledgeable and helpful. I highly recommend Art and Norm Reeves Honda Superstore in Huntington Beach. Keep up the great customer service, More

One of the MOST amazing Honda Dealers at LA Great cars, sellers and services, especially I wanna thanks for Art, Alex and Delphine. Without their help, I could not get such an amazing deal on my Great cars, sellers and services, especially I wanna thanks for Art, Alex and Delphine. Without their help, I could not get such an amazing deal on my brand new 2019 Honda HRV EX version. They have a huge selection on all models, and I definitely recommend you to choose this store to get your Honda vehicles. More

Had an 8 am appointment but got there 7:30am and no problem took me right in and a shuttle to and from my house. Service was fast and friendly. Thank you John Le for your help. problem took me right in and a shuttle to and from my house. Service was fast and friendly. Thank you John Le for your help. More

After 2 months of lucking for a new SUV. Alex Vasquez After 2 months of looking for a new SUV. Alex Vazquez responded quickly to my price request. He answered all of my questions and was very helpful. We After 2 months of looking for a new SUV. Alex Vazquez responded quickly to my price request. He answered all of my questions and was very helpful. We scheduled an appointment he had both cars in front when I arrived. He knew I had a child coming with me so he did everything he could to make it as convenient as possible. Connie the internet director was very helpful as well and we made the purchase. I would recommend contacting them for any needs. Thank you Norm Reeves Honda Superstore Huntington Beach. More