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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,298 Reviews

2,298 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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August 27, 2024

damaged my bumper and gave me paint to fix it, but does not look the same. before coming in, I called at 9 am to see if the paint has arrived and they said they gave my number to Thanh. Never got a call More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thanh Sabatier, Christina Esquierra
Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we appreciate you taking the time to leave us a review. We would like to ensure all your visits are 5-star experiences, and when an accident happens, we certainly need to take measures to make sure they do not happen again. Please reach out to us so we can discuss what happened so that we can alleviate these things from happening in the future. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 27, 2024

Overall excellent experience from first purchasing my car with the help of Ash,very professional.To taking my car in for the first time for maintenance kindly greeted by Joanathan who was very helpful and f More

by wendy2016vw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ash , Jonathan Romero
Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic review and kind words for Jonathan! We're so happy we could meet your expectations. We’d love to assist you again!

August 27, 2024

More organizations when people pull in because people are getting in front of people causing some type of oral disagreement More

by robemitchelssl2471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No comment I just went to the service department
Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re delighted by your 5-star review! If there's anything else we can do for you, please don't hesitate to reach out.

August 27, 2024

Service man was knowledgeable, professional and provided updates to when my car would be done More

by Patricia_Cram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Aug 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi Patricia, we would like to learn more about your experience so we can make sure your next visit is a 5-star one! Please let us know at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 26, 2024

Great customer service. Large variety to choose from. Great representative. Very helpful very knowledgeable good recommendations. In geberal Norm Reeves Honda Superstore Cer More

by elizabethguerrero.99zq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review means a lot to us! We're always here to provide top-notch service, so feel free to stop by anytime.

August 26, 2024

My advisor was very helpful and knowledgeable. Understood my concerns & had answered them all. Thanks More

by gomezchar20541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate the 5-star review! Our team is here whenever you need us. Don't hesitate to come by or give us a call.

August 26, 2024

There is nothing I could say bad about Cerritos Honda from the first time I step foot onto the dealer I’ve had nothing but good vibes regarding anybody I’ve encountered and dealt with. Devin Fields is th More

by Mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the glowing review! We're glad to hear that you enjoyed your visit with Devin and the rest of the team. We're looking forward to providing you with 5-star service soon!

August 24, 2024

Good customer service, place is nice and clean, service was done quickly and the car is running smoothly. More

by rizklmary882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5-star rating! We're thrilled you had a great experience with us. Feel free to visit anytime—we'd love to assist you again!

August 24, 2024

The waiting time for an oil change was long, about 2 hours and 1/2. Other than that, the customer service was good. More

by Jacqueline I.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor: 2462
Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback! We're glad to hear that the quality of our service was worthy of five stars. Let us know if there is anything else you need!

August 24, 2024

On time and great customer service and great prices I go no where else but my Cerritos location More

by mossydaredcup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words and 5-star review! If you ever need anything else, don't hesitate to reach out. We're always here to help.

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