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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,301 Reviews

2,301 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 06, 2024

Trevor Rodríguez was very friendly and communicative about the work and progress of my car. Excellent service. I will be going back again. More

by Mcast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodríguez
Sep 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for the 5 stars! We’re happy to know you had a positive experience. Please come back anytime!

September 06, 2024

Excellent, efficient, professional and completed the maintenance work as promised. Clean and comfortable. Thank you! More

by Li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name of the maintenance representative.
Sep 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate your 5-star review! It was our pleasure to assist you, and we look forward to serving you again.

September 05, 2024

Norm Reeves Honda in Cerritos provides world class service. I will continue to go back to them for future car purchases and car service. More

by ftorresjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny services
Sep 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so happy you had a great experience! Your 5-star review means a lot to us. We're here whenever you need us!

September 05, 2024

Great service and experience i enjoy the environment and waiting lounge overall Best service indeed More

by sergiosan1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh sabatier
Sep 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the amazing rating! We’re thrilled to hear you had a great experience and look forward to welcoming you back anytime.

September 05, 2024

Great service and thank you Miguel Cabrera for his knowledgeable on helping me with my car More

by galvezc770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
Sep 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your 5-star review! Our team is always here to help, and we can’t wait to assist you again in the future.

September 05, 2024

I bought a 50 thousand dollar Ridgeline HPD model. I noticed two bolts on my cowl panel from my fender liners, also 19 Philips screws stripped out and one missing, front lower bumper texture damage, a More

by robertyoung5875813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Robert. We are sorry to hear your experience with us did not meet your expectations. We value your business and time and would like to learn more about your experience. If you’re willing, please reach out to us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 05, 2024

I received great quality service there, from the time I bought my car from the dealer to the maintenance department. More

by shava.young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramiro Montes - 5 stars as well
Sep 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind feedback and 5-star rating! We look forward to helping you with all your future automotive needs.

September 05, 2024

The oil change was great and my representative was very responsive. However, the mechanic failed to properly re-install the engine splash shield for my 2019 Honda Civic. It fell out a couple days after the More

by achalf20226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thanh Sabatier
Sep 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we appreciate you taking the time to leave us a review. We would like to ensure all your visits are 5-star experiences, and when an accident happens, we certainly need to take measures to make sure they do not happen again. Please reach out to us at your earliest convenience so that we can learn more about your experience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 04, 2024

Thanh was very helpful and professional with me. He helped me out in a swift manner and was courteous when the time came to pick up my vehicle. I hope to make appointments with him in the future! More

by andreszuniga511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your excellent review! We’re committed to providing top-notch service and can’t wait to assist you again.

September 04, 2024

Mr R Gonzalez was a wonderful service advisor. He explained everything to me and got me in and out quickly. I continue to be loyal NRH customer since 2014. Thank you More

by ms.annetttemm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
R Gonzalez
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re thrilled by your 5-star rating! Please feel free to visit us anytime—we’re always here to help you.

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