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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,974 Reviews

1,974 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 31, 2024

Customer service for service station is horrible. Manager for survey has a bad attitude. Spoke to him & advised I was in my break & didn't do his due diligence before contacting me. Got in trouble fo More

by Nena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
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Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration with the customer service you experienced at our service center, Nena. We appreciate you bringing this to our attention, so that we can work on improving the service you received. Please contact us so that we can resolve your Honda's service issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 31, 2024

Bien gracias aunque me uviera gustado mas descuento. Para mas servicio s. Si ay mas descuento me avisan More

by militaniassma34
Recommend Dealer
Yes
Employees Worked With
No me acuerdo
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

¡Recuerda revisar nuestras ofertas de servicio antes de programar tu visita, militaniassma34! Es una excelente manera de conocer nuestras promociones actuales y obtener un descuento en tus necesidades de servicio. Si tienes alguna pregunta o inquietud adicional, por favor contáctanos. ¡Gracias!

October 31, 2024

Love Getting My Car Serviced Here! It’s always Quick and Easy No Hassle Ever ! Trevor is The Best Service Advisor To Work With. More

by nechelleespinoza99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

What a fantastic review, nechelleespinoza99! We're happy that Trevor could provide you with quick and quality service for your Honda. Thanks so much, and we look forward to seeing you again!

October 31, 2024

Excellent Service here friendly people was greeted and taken care of in a quickly manner! More

by yelhssacruz21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dpt
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service we strive to provide, yelhssacruz21! Thanks for giving us your business and bringing your Honda in for service. We can't wait to serve you again!

October 31, 2024

Quick and Fast! Would highly recommend to any of my friends. Affordable pricing good service More

by robertsterling621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like your service visit for your Honda got you back on the road quickly, Robert! We're glad that that was the case, and hope you will return for another service appointment. Thank you!

October 31, 2024

Very courteous and helpful with any questions I had about the service and anything I needed to do More

by garry.a1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're here to serve you when your Honda needs service, Garry! We're pleased that our service team delivered and answered all your questions. Thanks so much, and we welcome you to return any time!

October 31, 2024

Buenos días si creó el servicio fue muy satisfactorio y la atención también estuvo excelente More

by joshtovaar12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hola Josh, ¡tu calificación de cinco estrellas realmente nos alegra el día! Demuestra que estamos en el camino correcto, y nos complace mucho saber que tu visita a nuestro concesionario fue excelente. ¡Gracias por visitarnos!

October 31, 2024

In time very very nice explicó todo lo que es necesario y claro para regresar More

by margo1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know person
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Nov 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

¡Nos alegra que tu visita de servicio para tu Honda haya sido excelente y a tiempo, Margo! Gracias por informarnos, y estaremos encantados de atenderte nuevamente.

October 31, 2024

I was due to get a free tire rotation and they said they did it and I know for a fact it did not happen. Basically I got scammed. Perhaps scammed is a strong word but I know said word did not get done. More

by DowneyDale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're concerned to hear that your tire rotation for your Honda wasn't up to your expectations, DowneyDale. Since we value you as a customer, we'd like you to contact us to discuss this matter in more detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 30, 2024

very friendly and nice to the customer although service can be slower than what was promised but still reasonable More

by omhibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jerry gonzalez
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback, omhibson, and will address the delays you experienced with our service team! Thanks for coming by, and we're happy that your experience was so pleasant. Hope to see you soon!

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