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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,308 Reviews

2,308 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 11, 2024

I love going to Norm reeves honda Cerritos for my truck service. The service Leo Lazcano provides is amazing makes you want to come back. More

by cgarcia0424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loe lazcano
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the glowing review! We're delighted you enjoyed your experience, and we look forward to assisting you again in the future.

September 11, 2024

Excellent service, prompt, concise and good accommodation especially to us seniors. No hassles on service advise . Service Advisors were all above par. More

by robertmo983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz, Ramiro Montes
Sep 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words and 5-star rating! If you ever need further assistance, don’t hesitate to get in touch.

September 11, 2024

My husband receives a free car wash with oil change with KIA. I was expecting one with Honda. More

by hectorygloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and want to make sure you are satisfied. We hope to you trust us with your service again in the future!

September 11, 2024

Excellent service! I came late and they were about to closed but still accommodated me. More

by lenagagas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Bustamante
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so glad you had a 5-star experience with us! Let us know how we can assist you on your next visit.

September 10, 2024

It isn't worthy for the expensive value they took They looked for the most expensive part to do to get more money at the end around one month everything is the same like nothing .I expect when I get repai More

by Tahanyhm20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was repair problems
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are saddened to hear about your disappointment recent service visit. We would like the opportunity to learn more about your experience at your earliest convenience. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 10, 2024

Javier is the best he always does right by us and has made me and my family loyal customers for many years. More

by gabesanchez2626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your review with us! We're glad to hear that Javier worked hard to make sure you had a great experience with us.

September 10, 2024

I went in for an oil change and they recommended that i get my fuel injectors cleaned because it t was needed. I declined and took it elsewhere. I paid to get it done elsewhere, just for the mechanic at th More

by samanthagarcia0417112
Recommend Dealer
No
Employees Worked With
Na
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your feedback, Samantha. We regret to learn that your experience at our service center was anything less than great. We'd like to discuss your visit further- please contact us at a time that works best for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 10, 2024

the advisor are so professional & helpful, advices us what else we need and recommend the best possible good for the the car & show how to operate the some fixtures that we don't know yet,as per indicat More

by joiegbautista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're always thrilled to hear when our team goes above and beyond for our customers. Let us know the next time your car needs service!

September 10, 2024

Love this dealership! Everyone is so nice and welcoming. I feel like a valued customer and know my car is in good hands! More

by prado.brandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Cruz
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your glowing review! We're glad to hear that our team took great care of you during your visit with us.

September 10, 2024

Fast service. Friendly service personnel. Coupons are a plus! Nice waiting areas for customers is also a plus. More

by stevesvegaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your review for our service center! We're here for you if there is anything else you need.

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