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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,285 Reviews

2,285 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 04, 2024

Very helpful and friendly, fast service. Took the time that’s was told it would take. More

by hugo.df.co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so happy to hear you had a wonderful experience! Thank you for the 5-star rating, and we look forward to serving you again.

October 04, 2024

Very good service and professional job I like Norms Honda, Im very happy thanks for That service, I allways be there. More

by javialvarez904111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the great review! We're glad you had a positive experience and hope to see you again soon.

October 04, 2024

This is third time I tried to fill this review out and it keeps kicking me back to the first page you really don't care about you customer and there opinion I am very disappointed with the service center and More

by jm__cn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Servic center
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We would like to discuss your recent visit so that we can learn more about it. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 04, 2024

Customer is not their priority. Dealer needs come before the costumers need. No empathy, the objective is dealer satisfaction not costumer satisfaction. More

by juancmarroquinsew33000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are saddened to hear about your experience with us, as it doesn't sound like the kind of customer experience we aim to provide. Please contact us so that we can learn more about your recent visit to our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 04, 2024

Brian is always helpful and efficient. I greatly appreciate him and his friendly helpfulness. LOL More

by pixicruizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas 5 stars
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so grateful for your feedback! Thank you for the 5-star rating, and we’ll be here whenever you need us.

October 04, 2024

Very good staff and understanding I rate them 10/10 looking forward to deal with them again More

by syedsalamanali11983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your excellent review! We're pleased to hear everything went smoothly. Come back and see us anytime!

October 04, 2024

It’s a nice place and clean environment. I like how quick they had assisted me. More

by stephanycampos939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the excellent rating! We're happy to hear we met your expectations. Please visit us anytime.

October 04, 2024

Friendly people good service always on time with my car very very please with it More

by Mingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Ortiz , Michael barr
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the excellent rating! We're so happy you enjoyed your visit. Please reach out if you need anything in the future.

October 04, 2024

I was given a loaner that broke down on me and when I emailed the advisor I was ignored. i need a reimbursement for the uber and lost work hours. More

by tracyrparra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thanh Sabatier
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Tracy, We are sorry to hear about the inconvenience with your loaner car and understand your frustrations with the situation. Please contact us at a time that works for you so that we can discuss the issue further. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 04, 2024

Very helpful and understanding of my concerns. Miguel went out of his way to help. More

by 62nalfaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the positive review! We're happy we could provide great service and hope to see you again soon.

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