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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,464 Reviews
Call Service Center (562) 888-5100

2,464 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 24, 2025

Most important I was able to get an appt in a day! Advisor was efficient professional and explained everything to me. The process seemed well organized. I was sent a text when work was completed. More

by proverb3_5and6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with service department
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Jun 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for leaving us this 5-star note! We're glad our team was able to get you in quickly and figure out what your car needed. Thank you for letting us streamline your service journey.

June 22, 2025

Clean waiting area and my service advisor is efficient. Very crowded in the line to get service. Overall all is good. More

by baronesslois
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Baare (sp)
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Jun 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Five stars and a happy customer? That’s what we like to hear! Thanks for trusting us with your vehicle—we’ll be ready when you need us next.

June 22, 2025

Excellent customer service as per usual. Got my recall fixed and an oil change in great time!! More

by francess36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
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Jun 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5-star review! We're thrilled to know you had a great experience with us. If there's ever anything else we can do for you, just give us a call or stop by. We’d love to see you again!

June 20, 2025

The service there was amazing thanks to George and Jose! ! They were super helpful and I will definitely be back! More

by sebrina.phev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Raygoza
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Jun 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the 5 stars and your praise for your team. It was a pleasure working on your vehicle. Hope to welcome you back again soon!

June 20, 2025

The service was approved in 2 days noticed and scheduled for the very next day and got fixed. More

by frank.koa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nef
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Jun 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're happy to hear our team made sure your car got the care it needed, Frank! What can we do to earn that fifth star from you during your next visit? Contact our team and let us know!

June 20, 2025

I love coming to Honda Cerritos! Your service advisor Jonathan is super nice! I'm also satisfied with the work that your technicians do! More

by Chaz Vesga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero - 5 Stars
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Jun 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the wonderful feedback! Our service team is here to make every visit smooth and stress-free. Looking forward to the next one!

June 20, 2025

Excelente trabajo y un trato muy amable con personas que saben lo que están haciendo 👍 More

by Raul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servicio de citas y mantenimiento
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Jun 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the kind words and stars! We’re all about keeping things running smoothly—your car and your day.

June 19, 2025

They don’t explain anything too you they just want your money there a bunch of xxxxen idiots there More

by phili77200500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Jun 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Our team regrets to learn that your experience did not live up to our standards. We would like to understand more about your recent visit whenever possible. Please contact Kevin Harris, Customer Relations Manager, at Kevin.harris@normreeves.com or 562-345-9100.

June 19, 2025

I was told it would take 90 minutes. .. I received my vehicle much much later. Also, alignment was not checked More

by faroooq.malik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Shahnawaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We know that your time is valuable and appreciate your patience while our team took care of your vehicle. Please reach out to Kevin Harris, Customer Relations Manager, at Kevin.harris@normreeves.com or 562-345-9100 and we would be happy to speak with you further about your recent visit. Thank you.

June 18, 2025

Very professionally environment. Staff is courteous and ready to help with any questions or issues you may have. The customer lounge is clean, comfortable with plenty of seating. Mec More

by dgaircia71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perez from service department
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Jun 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate your fantastic rating! It was our pleasure to help with your service needs. Let us know how we can assist again down the road.

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