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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,974 Reviews

1,974 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 08, 2024

Leo is a great service advisor! Always takes care of my car when I come in! More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty in bringing your Honda in for service, Steven! We will pass on your compliments to Leo and can't wait to see you again. Thank you!

November 08, 2024

Not happy with sales , finance, or service department. I’ve had issues with all three departments. More

by selarubi3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Galeana
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Since we value customer feedback, we'd like to know about the issues that you experienced when dealing with our sales, finance, and service departments. That way, we can work on making improvements as needed. Please contact our dealership when it is convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 07, 2024

Norm Reeves is a great dealership. Everyone was helpful and knowledgeable. A big shoutout to Devin and Peter, they were great to work with. More

by marktallman
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review, Mark! We're happy that Devin and Peter could provide you with the kind of service that we strive to provide. Thank you, and we look forward to serving you again!

November 07, 2024

I’ve been using Cerritos Honda for 10 years and recently experienced rude customer service techs. They are very overpriced as well. More

by vcmedina87
Recommend Dealer
No
Employees Worked With
Don’t remember the names
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty to our dealership for 10 years and hope that we can continue this partnership for 10 more. We will address the issues you brought up so that you can enjoy a five-star experience next time. If you have any questions, feel free to reach to us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 07, 2024

The wait for a simple oil change is WAY too long. Even with an appointment A little over 2 hours is too much More

by dvaladez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George service center
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your frustration is valid to us, so we will address these delays you experienced for an oil change to see if they can be eliminated. Thank you for bringing this to our attention, and we hope that you will return for a five-star experience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 07, 2024

Lob time customer they have earned my trust also service is excellent waiting area clean and nicely furnished comfortable sitting well air conditioned. More

by nlssummer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept Joseph vargas
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so flattered that you put your trust in us to work on your Honda! It's great that you found our waiting area was comfortable for you during your wait for service. Thanks so much, and we hope to see you again!

November 07, 2024

I took my car for the first time for service oil change. I ask the advisor if they can remove sticker glue front inside my front door window and they did. Excellent customer service, michael Barr thank yo More

by Alma.tapia18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr /advisor
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great to hear, Alma! Sounds like, along with the oil change, Michael performed all the services that your Honda needed. Thank you, and we look forward to your return!

November 07, 2024

Very friendly staff. No hassle dropping the car off and it was ready when they said it would be. Very satisfied. More

by bartlebaughh1805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Pena
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a very satisfying service visit! We're pleased that our staff made you feel welcome, and you didn't have to wait long for your newly refurbished Honda. Thank you, and come again soon!

November 05, 2024

Very good clean and good appointment times would like to see Shuttle come back Nice and courteous, attendance, very spacious More

by jonnyboy43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t have one
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Nov 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the feedback on adding the shuttle service back into our services, Jonny! We will look into this and hopefully, can put it back in the future. Thank you for the positive feedback, and we look forward to serving you again!

November 05, 2024

Stay on top of people skills n continue servicing the customers through every service writer with attention to detail on every reason that the customer is bringing the car for service thank you More

by ceastiges1r4242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department keep up the good work
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Nov 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We will keep your suggestions in mind, so that we can provide you with a five-star experience next time for you and your Honda. Thanks so much, and we hope to see you again!

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