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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,284 Reviews

2,284 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 17, 2024

The customer service was great, unfortunately it took longer than I was told. Hopefully next time the communication is better. If the service will not be completed at time promised, conjugate with the cu More

by olgaabar94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive words. We are happy to hear about your experience with Michael and will use this feedback to provide a better customer experience. We hope to help you again with your future service needs.

October 17, 2024

I believe my service check in guy was Manny and he was very helpful. He explain the service I would be provide and let me know it was covered by my warranty. Service was faster then I thought it would be More

by brikeya84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five-star review! We appreciate your feedback and are happy to hear about your positive experience with Manny and our team. We hope you choose us again for your future service needs.

October 17, 2024

Oil change was quick didn’t take long and great customer service and feedback on my vehicle. More

by aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five-star review! We are happy to hear about your positive experience at our service center and hope to help you again soon.

October 17, 2024

They efficiently solved my issues and repaired my car as needed in a very timely manner, polite, and very cooperative More

by jsvna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the positive feedback about our service department! We appreciate the kind words and hope to help you again with your future service needs.

October 17, 2024

Service advisor was very helpful and catered to my needs and got the service done in a timely manner. More

by jazmineame.bueno3232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the positive review! We appreciate you providing this feedback and hope you will allow us to help with your future service needs.

October 17, 2024

Jonathan provides an excellent customer service. He places his customers’ safety as priority. He is empathetic about his customers’ concerns and needs. Moreover , he makes sure the vehicles are rep More

by anitalchinggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair dept
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving a five-star review and sharing your experience with us! We appreciate the positive words and hope you will choose us again for your future service needs.

October 17, 2024

Service Center is as expected. Have had worse experiences. Best time to go is when they first open. Expect to be there about 30-40 mins. More

by kmvong12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramin Rad
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five-star review! We appreciate the positive feedback and are happy to hear about your experience with our service team.

October 17, 2024

Great Service . Quick service. Attentive. Javier pena cares for his customers. Done in one hour More

by ashleyebustamante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier pena
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five-star review! We appreciate your positive feedback about our service team and working with Javier.

October 17, 2024

Precise, fast, courteous, professional, and all though they didn’t calibrate the tire pressure prior to me arriving, they came and did it without haste. More

by chaunteau43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five-star review and the kind words. We are happy to hear about your positive experience with our service team. We hope to see you again for your future service needs.

October 17, 2024

Very Professional and fast service, easy to comminicate. I will highly recommend Honda Cerritos to my freinds. More

by sonny922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the positive feedback! We appreciate the five-star review and recommendation of our dealership. We hope to help you again with your future service needs.

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