Back

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,287 Reviews

2,287 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
October 19, 2024

No one ever texted or called me that my car was ready for pickup. There was no phone number written for me to call. I waited there for 4 hours. When I asked the guy he said he forgot to send a text. Such a w More

by suryavenugopazfael917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We know that your time is valuable and apologize for the wait. Please get in touch with us so that we can learn more about your experience with us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 19, 2024

Fast, reliable, communicative, helpful, and easy! I love taking my car here to get service and even to buy cars here! More

by Destinygast1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad you had a great experience with us! Looking forward to seeing you again.

October 19, 2024

Great service 100% satisfied . George was very great with great attitude. I would go back More

by perezangie67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your 5 stars! Let us know if you need anything in the future.

October 19, 2024

Excellent service, great people and good work I’m recommend to everyone thank for everything More

by contreras.berna1469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanks many Sanchez
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the 5 stars! Let us know how we can help you in the future.

October 19, 2024

Great customer service awesome prices and great cars Always recommend to a friend it family More

by gmoses1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the glowing review! We're always here to help.

October 18, 2024

Quick efficient service very informative and polite crew members clean facilities organized very well happy with everything More

by brittneyj_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving a five-star review! We are happy to hear about your experience with our service team. We hope you choose us again for your future service needs.

October 18, 2024

Terrible service my vehicle had issues with the power steering column and they told me to de part is in back and they told me that my vehicle is safe to drive coming back from Ontario vehicle is steering More

by ericpant0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike and lio
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We want to address this situation immediately. Please contact us so we can discuss the details and make things right. We are committed to ensuring that your vehicle is fully repaired and safe for you and your family. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 18, 2024

It was a very smooth process from start to finish getting my car repaired. I got all my questions answered , repair was done the day promised and my car is working fine again. Robert was the representative w More

by engineerpc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in the service department
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five-star review! We are pleased to hear about your positive experience with Robert and our service team.

October 18, 2024

Very professional service advisor that understood my concerns and was able to take care of my needs the same day More

by guerreropriscilla788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five-star review! We are happy to hear about your experience with our service team and hope to help you again soon with any service needs you have.

October 18, 2024

No more free car wash . hopfully in the future they gonna have one. Car wash . More

by jkvjoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We are always using feedback from our customers to continue to provide the best customer experience possible. We hope to continue to help you with your future service needs.

...
51
...