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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,978 Reviews

1,978 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 17, 2024

Helpful, communicative, and quality work are some of the reasons we continue to patron this dealership. More

by Sarahb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing with us your experience and leaving a five-star review! We appreciate it!

October 17, 2024

I didn't do the service, having a appointment and it would take a minimum of 2 hours to complete an oil change, I don't see the point to make an appointment More

by noemail121019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We apologize for the inconvenience you experienced with the wait time for your oil change appointment. We understand how valuable your time is, and we strive to provide efficient service. Your comments help us improve, and we’d love the opportunity to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

Not the kind of service they used to have! ! People used to be polite, understandable that your policy on shuttles changed but don’t have to argue about I been a client for many years.. thinkin More

by 13bella12@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience. We’re sorry to hear that our service has not met your expectations recently. We value your loyalty over the years and appreciate your feedback about the changes in our shuttle policy. Please know that we’re committed to improving our customer service and would love the chance to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

Lleve mi carro y me lo rregresaron igual con el mismo problema. No lo compusieron. More

by rguzman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Sanchez
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Lamentamos mucho saber que tu experiencia no fue la que esperabas. Apreciamos tus comentarios y nos gustaría resolver el problema que mencionas. Por favor, contáctanos directamente para que podamos atender tu situación y encontrar una solución. Tu satisfacción es muy importante para nosotros. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

Don't understand why I was told i need fuel and transmission fluid service when got it 2 yrs ago. More

by krissywyrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We are sorry to hear about your experience with us and want to help find a resolution. Please reach out to us at your convenience to discuss it further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

I been taking my car for service since I bought it and the tire light keeps coming on i tell them every time and finally they change my tire and change the valve and it still keeps coming out I don't kno More

by famoustaarsk5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing this to our attention, and we’re truly sorry to hear about the ongoing issue with your tire light. We appreciate your loyalty and want to find a proper solution. Please reach out to us directly so we can discuss this matter further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

Hospitality was not very inviting. The agent that was assisting me seemed like she didn’t want to be there. I’ve had good experiences in the past with other agents. More

by emilsal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the feedback. We appreciate you sharing your experience and are sorry to hear about this. Providing quality customer service is valuable to us, and we will use this feedback to help us take steps to provide the best customer service possible.

October 16, 2024

Great experience every time I come! Always pleased. Jonathan R. is awesome, great customer service! More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan R.
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Oct 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words and 5-star review! We're always here to provide the best service possible.

October 16, 2024

Julie is the best, professional and very meticulous . The best part is she is consistent More

by Carlmae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled with your 5-star feedback! Thank you for choosing us, and don't hesitate to stop by anytime.

October 16, 2024

Norm Reeves takes excellent care of my Honda Civic and me. Great customer service!! Thank you More

by Francesclark166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor and Irvin
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Oct 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review made our day! We're here to help with any of your future needs.

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