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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,968 Reviews

1,968 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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August 25, 2023

All good. The only thing left is running the carwash. The rep Thanh was very helpful. More

by jcurycach572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
Aug 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We hope to work with you again in the future!

August 24, 2023

Good service. Good location. Good staff. World class . All related information easily available. This is my third car purchase from here. Loyalties is earned. More

by Dinesh Gandhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salad
Aug 25, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Dinesh, thank you for your continued trust in us for your car purchases! We're thrilled to have earned your loyalty through our service, location, and dedicated staff. Here's to many more great journeys together on the road!

August 24, 2023

Been coming here since I got my 03 Pilot. Minimal wait for service advisor to approach your vehicle. Lengthy wait for service to be performed on your vehicle. Nice waiting room Maybe keep the More

by ManongDun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie and Andrew of service
Aug 25, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate your loyalty! Your feedback is invaluable, and we're glad you find our service efficient and the waiting room comfortable. We'll definitely work on keeping the coffee flowing for our valued customers. Thank you for choosing us as your trusted destination for Honda service!

August 15, 2023

Bryan Salas has been our sales advisor and is always going above and beyond for us.. thank you for always answering our questions and concerns promptly .. More

by nancelopez77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
Aug 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty and kind words about Bryan Salas, our dedicated sales advisor! We're glad to hear that he's been providing you with exceptional service by addressing your questions and concerns promptly. If you ever need further assistance or have more questions, feel free to reach out.

July 30, 2023

They put the wrong oil in my car, we called them and didn't call us back. They said that they never put the wrong oil, they followed the guidebook from the manufacturer but they don't do that. Bad se More

by mcthapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manuel Cabrera
Aug 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We are disappointed to hear that you had a negative experience working with us. Our team strives to provide the best service possible, and we're sorry that we didn't meet your expectations this time. To discuss your experience please reach out at a time that works best for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

July 30, 2023

Jonathan was one of the best technicians I've had over my many years having all my cars serviced by Norm Reeves. He provided excellent customer service and was available for all questions and concerns. He More

by lisamotton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero - Service Department
Jul 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Lisa, thank you for your kind words! We strive to provide excellent service and ensure our customers have a positive experience with us. We truly appreciate your feedback and look forward to serving you again in the future.

July 29, 2023

Excellent service from this dealership. Staff are courteous, well informed and knowledgeable. My repair time is usually faster than expected. More

by stephenesmith12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to know that you had an excellent experience with our dealership. Providing fast and knowledgeable service to our customers is always our priority. We truly appreciate your business and look forward to serving you again in the future.

July 28, 2023

I love Julie Canales because she's compassionate. She makes sure your happy with the services. The people are really nice. More

by pinkylove777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Jul 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful review! We're thrilled to hear that Julie provided compassionate service and made sure you were happy with your experience. We're proud to have a team that genuinely cares about our customers. We look forward to serving you again in the future!

July 28, 2023

Good service I will be back to trade in my car rel soon thank you More

by ladonnainla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Jul 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing this great rating and review for our team! Please reach out if you need anything else!

July 28, 2023

Jonathan helped me with everything, I didn’t wait more than 5 mins. Help me to get my service done and called me once it was done, great communication! More

by vanesaf1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jul 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Vanesa, thank you for your kind words! We're delighted to hear that Jonathan provided you with efficient and attentive service. We pride ourselves on excellent communication and timely assistance. We truly appreciate your business and look forward to serving you again in the future!

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