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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,977 Reviews

1,977 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 19, 2023

The workers were fast and considerate. They worked on my car in a timely manner. More

by chendo131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gomez
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that our workers provided fast and considerate service, completing the work on your car in a timely manner. Your satisfaction is important to us, and we're here for any future needs you may have. Safe driving!

September 19, 2023

Was very happy over all thank you! For all grate Job! On taking care customer. More

by Alex, N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Mendoza
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you were very happy with our service! Thank you for your kind words, and we're here to take care of our customers. If you ever need anything else, don't hesitate to reach out. Safe travels!

September 19, 2023

The best and most trustful dealership. Their customer service is the best and most friendly. More

by jenniferamador0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH VARGAS
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're honored to be considered the best and most trustful dealership. Our commitment to excellent customer service is unwavering, and we're always here to assist you.

September 19, 2023

The oil change was very fast I definitely like this place for service is great More

by Jesus Gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service attendant
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that you had a fast oil change experience and that you like our service. Your satisfaction is important to us, and we appreciate your feedback. If you ever need more service in the future, don't hesitate to visit us again. Safe travels!

September 17, 2023

I have always received excellent service from Honda of Cerritos, and professional service. Thank you. More

by Hfredrick
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
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Sep 19, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your continued trust in Honda of Cerritos for your automotive needs. Providing professional and excellent service is our priority, and we're pleased to hear that you've consistently experienced it. If you ever have any questions or require further assistance, please don't hesitate to reach out. Thank you for your loyal support, and safe driving!

September 16, 2023

I always, do service at this place, just I had two bad experiences, One of them was last time, More

by froylandp52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Arteaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear that you had a negative experience during your last visit. Your satisfaction is important to us, and we value your feedback. If there's anything specific you'd like to discuss or if you have any concerns, please feel free to reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

September 15, 2023

I’ve always gotten the best service with Anthony Ortiz and when oktavo was with the dealership but I’m having on going problems with this 2016 Honda accord I’ve brought it in 3 times regarding the same th More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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September 15, 2023

Have always had great service at Cerritos. Working with Bryan was great as usual…have worked with him before as well as others. More

by Curtis Kessinger
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ortiz
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Sep 19, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Curtis, thank you for your continued loyalty to Cerritos and for choosing Bryan for your service needs. We're delighted to hear that you've consistently had great experiences with us. We look forward to serving you in the future and maintaining the high standard of service you've come to expect.

September 15, 2023

Communication is not the best when vehicle is done with services or followed up I’d anything is needed. More

by Campos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car services
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Sep 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry yo hear that you didn't receive the best communication. We understand that being kept in the loop regarding your vehicle is important and we apologize for any frustrations you experienced. We hope to continue working with you and aim to improve our communication.

September 14, 2023

Exelent personal. Very helpful. They listen your worries and always try to solve the problems asap. More

by l.barajas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Many and Antony.
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Sep 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We strive to provide excellent service and support to our customers, and we're pleased to hear that our team has been attentive to your needs. If you ever have any more questions or concerns, please don't hesitate to reach out.

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