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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,978 Reviews

1,978 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 26, 2023

Customer service is at its worst. Service advisors are not as friendly or professional like in the past More

by sergio.alatorrednc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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September 26, 2023

It’s always a great pleasure to have my car serviced by great mechanics at Norms Reeves Cerritos !! More

by Lady Di
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salas
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Sep 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to be your choice for car service at Norm Reeves Cerritos! Thank you for your kind words, and we're here to provide you with top-notch service whenever you need it.

September 26, 2023

Slow. Had to make them take my car out of the bay before they finished because I had to pick up my kids. That was at 30 min past when it was promised. Told More

by doug.schouten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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September 26, 2023

Great service and awesome staff! Manny was so helpful a pleasure. My car was done faster than expected! Thank you! More

by ezra_27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Sep 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your great service experience and the help you received from Manny. Your satisfaction is important to us, and we're pleased that your car was serviced faster than expected. If you ever need further assistance or have more automotive needs, don't hesitate to reach out. Thank you for choosing us!

September 25, 2023

Jonathan was very helpful, professional and the whole process was very fast. I was in and out in less time I was estimated. More

by evtowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that Jonathan provided you with helpful and professional service and that your experience was efficient. Your time is valuable to us, and we appreciate your feedback. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

September 25, 2023

Everything was great. Thank you for the service. Service was done faster than expected. Will go back More

by lidia_bustamamt1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

You're very welcome! We're glad to hear that you had a great experience with our service and that it was completed faster than expected. We look forward to serving you again in the future. If you ever have any questions or automotive needs, don't hesitate to reach out. Thank you for choosing us!

September 25, 2023

I went back 4x on this dealership to have my car fixed. my service advisor was nice but it took them a while to figure out what’s wrong with the car. More

by wealth_08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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Sep 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about the multiple visits for your car and the delay in diagnosing the issue. We understand your frustration, and we apologize for any inconvenience this may have caused. Please reach out to discuss your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

September 24, 2023

I called ahead and made an appointment for the following week on 9/18. The appointment went fine. I was going to wait for the car. The promise time was approximately 1 hour for an A1 service. My Service More

by mhanano
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Ruben
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us. We apologize for any confusion regarding your appointment and the car wash service. We appreciate your feedback, and we'll work to ensure a smoother process in the future. If you have any further concerns or need assistance, please don't hesitate to reach out. Your satisfaction is important to us.

September 23, 2023

No loaner cars. No courtesy shuttle. No special considerations for customers returning multiple times for same issue. EXTREMELY long wait times! More

by moosd1714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Salas. 5 STAR
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Sep 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry to hear about the challenges you've faced during your visits. We understand your frustration, and your feedback is valuable to us. We'll take your comments into consideration and work to improve our services to better accommodate our valued customers. Thank you for sharing your experience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

September 23, 2023

I have been very satisfied with service. I was especially pleased with Anthony Ortiz professionalism and requested him again. More

by ibouzas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you've been satisfied with our service, and we appreciate your loyalty. Anthony Ortiz is a valuable member of our team, and we'll make sure to have him assist you again with the same professionalism you've come to expect. Thank you for choosing us!

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