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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,284 Reviews

2,284 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 15, 2024

Fast efficient and professional Went in for recall. Taken care of and also checked vehicle. More

by rlros
Recommend Dealer
Yes
Employees Worked With
Joseph
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your fantastic review! It's always great to know we've met your expectations. We can't wait to welcome you back!

January 15, 2024

Somewhat average My visit was okay that's all I can say It was okay for the visit More

by Beverly.dejohnette
Recommend Dealer
No
Employees Worked With
Do remember
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear your visit was only okay, Beverly. We'd love to hear further feedback, so we can give you a satisfactory visit next time. Feel free to contact our Customer Relations Manager, Kevin, to discuss this further! Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 15, 2024

Lied about everything and was unapologetic. Never returning even with free service Never going back More

by Jcha78
Recommend Dealer
No
Employees Worked With
Robert
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're very disappointed to learn about your experience. Your satisfaction is our top priority, and we would appreciate the opportunity to discuss and resolve any issues you may have encountered. Please contact us at your earliest convenience, so we can make things right. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 15, 2024

Great customer service Robert Gonzales was of great assistance when I went to go and get my car serviced. He explained everything that was going on with my vehicle and explained any questions I had. Th More

by Gabriela.salas0415
Recommend Dealer
Yes
Employees Worked With
Kelvin
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star rating made our day, Gabriela! We're delighted you had a wonderful experience with Robert. If there's anything else we can do for you, visit us anytime. We'd love to have you back!

January 15, 2024

Anthony Ortiz works at Service Dept. He was a true professional, taking care of business and respectful and truthful More

by Armondbill
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the glowing review! We're thrilled to have exceeded your expectations. Anthony and the team are looking forward to your next visit!

January 15, 2024

Great Customer Service Erik provided great customer service from the beginning to the end. Always keeping me updated at all times this is the second vehicle I bring to him and always does an excellent More

by Tania .A
Recommend Dealer
Yes
Employees Worked With
Erik villicana
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Tania, we're so grateful for your 5-star rating! It's fantastic to hear that you had a positive experience with Erik and the team. Should you have any future inquiries, please don't hesitate to get in touch. Come back soon!

January 15, 2024

Don't remember his name, but I understood what was gonna happen and how it went. Good communication. More

by sharon l milam
Recommend Dealer
Yes
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Wow, thank you for the outstanding review, Sharon! We're delighted to have provided you with top-notch service. If there's ever anything you need, we're just a message away. Looking forward to serving you again!

January 15, 2024

Great service helpful Fast I was impressed with all the help they gave me and came home with a great car More

by reyesyvonne99
Recommend Dealer
Yes
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're overjoyed to receive your 5-star rating! If there's anything you'd like to discuss or if you have further feedback, give us a call! We can't wait to have you back at our dealership!

January 15, 2024

Nice They provided the service that I went in for. Plus they also fixed a headlight that was not working when I picked up the car and after the service my car even though it was working when I went in More

by omiranda68
Recommend Dealer
Yes
Employees Worked With
I don't
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the stellar rating! Your satisfaction is our priority and we hope we showcased that. We can't wait to welcome you again for anything you and your Honda needs.

January 15, 2024

I felt that I was treated like a stranger by the advisor, he was not very polite and did not even offer me the 10% discount that they always offer me for my loyalty to Norm Reeves Honda Cerritos since I have More

by gera87
Recommend Dealer
No
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to addressing your concerns. Please allow us the chance to make things right by contacting us at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Jan 17, 2024 -

gera87 responded

Thanks for taking care of my review, hope to have a better experience in my next visit. Best regards, Gerardo Gamez

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