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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,294 Reviews

2,294 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 17, 2024

The only thing I would like to suggest is waiting less time for an oil change. Especially if I have an appointment. Thanks More

by Cprano562
Recommend Dealer
Yes
Employees Worked With
Bryon Ortiz
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank for you the valuable feedback and the review. We hope to serve you again soon!

January 17, 2024

very quick, nice and friendly it was a very quick and easy experience. Got taken care of right away! More

by arianatecson
Recommend Dealer
Yes
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're delighted to hear that your visit was quick, nice, and friendly. If there's anything else we can do for you, please don't hesitate to reach out. Drive safely!

January 17, 2024

Perfect Very nice staff. If I have questions they will explain and answer. Always satisfy with my car maintenance. More

by Badilloyasmeen8
Recommend Dealer
Yes
Employees Worked With
Thanh
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experiences with our staff and car maintenance services. If you ever have more questions or need assistance, feel free to reach out. Safe travels!

January 17, 2024

Excellent service Trevor always goes above and beyond to take care of my vehicle Excellent More

by theshawnclements78
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Trevor! We appreciate your kind words and look forward to serving you again in the future.

January 16, 2024

Fast service and great customer service Jonathan was very welcoming and friendly Made the process quick and easy More

by Lopez.brenda28
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Brenda, we're overjoyed to receive your 5-star feedback! Jonathan and the team are here for all your Honda service needs and hope to help you again soon!

January 16, 2024

High quality and honest like a luxury dealership No Good service but sales has slid More

by jerrybiker78
Recommend Dealer
Yes
Employees Worked With
Mike Vasquez
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star rating means a lot to us, Jerry! It's wonderful to know you had a great experience. If there's anything you'd like to highlight or if you have additional feedback, please don't hesitate to connect with us. We're excited to have you back!

January 16, 2024

Does not care about their customers. And don't fix the problems you mentioned on multiple visits More

by acilegna31085
Recommend Dealer
No
Employees Worked With
Trevor
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We regret any frustration you may have experienced. Your feedback is crucial, and we're dedicated to learning from it to enhance our services. Please reach out to our Customer Relations Manager when you can, so we can better understand and address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 16, 2024

very pleasing, mr sisman actually got me in a car that had less miles than the one i originally chose with the lowest carpayment within my budget More

by corrinagarcia33
Recommend Dealer
Yes
Employees Worked With
ugur sideman
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the glowing 5-star review! Your satisfaction is our goal. We hope you visit us for all your Honda needs in the future!

January 16, 2024

I was told my service would 1 hour and half 2 hours went by and my car was still in Waiting area. I found the representative who was helping me and asking what happens. He told the made a mistake and put an More

by Kjckson21
Recommend Dealer
No
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for falling short of your expectations and your feedback helps us refine our services. We'd like to learn more about your experience to make necessary improvements. When you're available, please reach out to Kevin, our Customer Relations Manager to discuss things further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 16, 2024

Is efficient and profesionales they help with other things your car needs and at low cost More

by ignanaci0castills3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.

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