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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,297 Reviews

2,297 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 17, 2024

Anthony was helpful because I have medical issues. He made sure to cater to my needs. I appreciate him. More

by gary@funlovers.com
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are so pleased to hear you had an excellent experience with Anthony and our team. We appreciate the amazing rating, and we hope to see you again, Gary!

January 17, 2024

I went in because I needed a sensor changed out and I was happy because the part was covered by the warranty More

by leti.ea
Recommend Dealer
Yes
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled we were able to help. Please let us know if there's anything else the team can do for you!

January 17, 2024

Years ago it was great. The advisor I worked with left. Now I don't have the same confidence. More

by dale.bryantkings2012
Recommend Dealer
Yes
Employees Worked With
Brian
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi Dale, thank you so much for taking the time to share opinion. We always appreciate feedback and want to know how our team can meet your needs. Please let us know how we can boost your confidence with our dealership the next time you visit, and we will strive to make it happen!

January 17, 2024

Great customer experience, tended to the vehicle quite fast when checking in. Received updates on the vehicle throughout the service. Great customer service when picking up vehicle. More

by tomychu30
Recommend Dealer
Yes
Jan 17, 2024 -

tomychu30 responded

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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Our team is always happy to be able to make your day with excellent service! Thanks for your incredible review.

January 17, 2024

Friendly and professional service. Mr. Ortiz always makes me feel welcome. He is very knowledgeable and very attentive. He explains everything to me in a way I could understand since I More

by acostapatty83
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind review! We are happy to pass along your comments to the team and Anthony! If you ever need anything else from us, please feel free to give us a call or stop by. Have a wonderful day!

January 17, 2024

It was easy to get an appointment. Work was completed on time and at the cost that the service advisor stated. More

by kenschultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We hope to keep supporting you, Ken. We are so proud of our passionate team, who will always listen to you, meet your needs, and will treat you with respect. Thank you so much for sharing your recent experience!

January 17, 2024

I came to get my car checked for a recall it went well Great job done More

by dubbywilson1979
Recommend Dealer
Yes
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so glad to hear that you had a pleasant visit to our service center! Thanks for the 5 stars. Visit us again anytime

January 17, 2024

Great experience with Bryan Salas. All my questions where answered Any questions that needed to be answer. He address all my concerns about my honda passport. He always goes beyond hi More

by brelon823
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas , Diego Cruz
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Our goal is to make you feel comfortable and satisfied with our service. We're happy to hear Bryan and the rest of the team made that happen. Safe driving and your Honda Passport is always welcome in our service center!

January 17, 2024

The service was great, it was very fast, and I was greeted as soon as I came in. More

by dennisflores19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our service center! We're happy to hear that you had a great experience with Michael and the team.

January 17, 2024

I was surprised that my battery is bad without showing me the old battery and how it was conducted the test that it is for replacement. I knew there is no issue when I start my car More

by prosadaya
Recommend Dealer
No
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we regret to read about your negative experience and understand your frustrations. We would appreciate the opportunity to talk more about this situation with you. Please contact us when you can. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

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