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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,298 Reviews

2,298 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 17, 2024

The person was very knowledgeable and friendly. Explained what was needed to be done to my car very well. More

by mismaebovell
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your review. We look forward to your next visit!

January 17, 2024

I love Norm Reeves Honda at Cerritos because the staff always provides good customer service and support More

by alvarezjose2593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Guzman
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer sales service to everyone who visits us. Having been able to give our best to make your dreams possible is our greatest achievement. Visit us any time!

January 17, 2024

Tire pressure was not checked but marked as checked on paperwork All 4 tires were on 20psi More

by Destgomez02
Recommend Dealer
No
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are sorry to hear about this happening during your visit, and we appreciate you taking the time to provide feedback. Please contact us if you would like to discuss it further. Thank you! Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 17, 2024

You guys should really prioritize safety and recommendations, so I don't have to go back two times in a row just to get certain things done More

by AlexisEstrada562
Recommend Dealer
No
Employees Worked With
Idk ?????
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear this, Alexis, as we always strive to provide an enjoyable experience. We regret this one was the exception. We strive to provide the best service and feedback like this helps us to improve our customer's experience. If there is anything else we can assist you with, please contact us when you're available. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 17, 2024

The service and communication was great and I was well greeted. Quick and clear communication More

by Yessicacabrera93
Recommend Dealer
Yes
Employees Worked With
Bryan alas
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Yessica, Thank you for your review and 5 stars. Bryan and the team look forward to your next visit!

January 17, 2024

They helped me make and appointment quickly and conveniently. They were very friendly and helpful. More

by Jaineechampa
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your wonderful feedback, Jainee. Think of us the next time your vehicle requires service (or anything else)!

January 17, 2024

Their customer service is genuinely amazing. The dealership was spotless clean. Their staff was so kind and attentive and their service was quick. The communication was on point. More

by Tanya.M.Guzman
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Jan 17, 2024 -

Tanya.M.Guzman responded

I totally recommend Norm Reeves Honda of Cerritos. I took my car an oil change and I was truly amazed with their advisor Mr Miguel Cabrera, the staff, their place and the royalty treatment. Their dealership is spotless, very clean, the staff were very kind and attentive. I’ve been a customer for 25 years and it never seems to disappoint me. I do miss their donuts and coffee. Please bring it back.

Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Tayna, it makes us so happy to hear from you. We are grateful to have customers like you and knowing that you feel more than satisfied with your experience. We really hope to keep helping you on the road.

January 17, 2024

Horrible experience. Would never want to work with Honda ever again Honda is not helpful More

by Khailaw84
Recommend Dealer
No
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we are sorry to hear you were less than satisfied during your recent visit. We would like to address your concerns, please contact us if you are willing. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 17, 2024

Customer Service and the performance is great. Thank you! Everyone is friendly. The waiting area is comfortable and the ladies bathroom is clean. More

by dorie714us
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so excited to hear that you enjoyed your visit with us, Dorie. Let us know if there's anything we can assist with in the future!

January 17, 2024

Bought two tires & rims after the gentleman from Buena Park tracked them down for me after someone stole those off my car infront of my house the day after Christmas. More

by sassyman
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so happy we could help! Our service center team is ready assist in anyway possible. Thanks for 5 stars!

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