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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,298 Reviews

2,298 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 18, 2024

Fast, efficient and excellent. No complaints. I will always have my car maintained at your dealership. There is none one better. More

by cmaxilda
Recommend Dealer
Yes
Employees Worked With
I forget his name but he is awesome!
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're delighted to hear about your positive experience and look forward to serving you for all your car maintenance needs in the future.

January 18, 2024

Fast service for warranty service on a battery purchased thru parts. Service guys and parts guys were accommodating and willing to help More

by earquero
Recommend Dealer
Yes
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your experience with our warranty service. We're delighted to hear that our service and parts teams were accommodating and willing to help. We appreciate your feedback and look forward to serving you again in the future.

January 18, 2024

Bad customer service at the service department They didn't grant a cupón to service my car it was overlooked More

by Mondragon69
Recommend Dealer
No
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced. We'll look into this matter so that we can improve our processes. Please reach out to us directly, and we'll do our best to address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 18, 2024

It was quick, easy and each person I talked to during the process was beyond exceptional More

by michaelmoney1969
Recommend Dealer
Yes
Employees Worked With
José Rodríguez
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're thrilled to hear that our team provided exceptional service. We appreciate your trust and look forward to serving you in the future.

January 18, 2024

Went very well they said it will take a while and they serviced me pretty quick. More

by Jonval112501
Recommend Dealer
Yes
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear that our service exceeded your expectations. We appreciate your trust in our dealership and look forward to serving you again in the future.

January 18, 2024

Fast service. Comfortable waiting areas. Knew my truck. Job well done and thank you again. More

by robo1308
Recommend Dealer
Yes
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our fast service and comfortable waiting areas. We appreciate your trust in us and look forward to serving you again.

January 18, 2024

did not show me the checklist Did not show me the checklist about the A1 service More

by hbacc21434
Recommend Dealer
Yes
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize for any oversight. Please feel free to reach out to our team to discuss this matter. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 18, 2024

Good No I don't want to do this review, please and thank you. Bye bye More

by karamurry33
Recommend Dealer
Yes
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for considering sharing your experience. We appreciate your feedback and would be happy to hear more about your thoughts. Feel free to reach out to us directly if you have any concerns. Goodbye!

January 18, 2024

Great service from Mike Porter, very satisfied with my experience. I'm happy with my car. More

by Jojowerolin
Recommend Dealer
Yes
Employees Worked With
Mike porter
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and respect your decision. If you ever change your mind or have any concerns, feel free to reach out. Take care!

January 18, 2024

Long wait time There is no reason why an oil change, filter change and air filter change should take 4-5 hours, More

by emmanuelmedina63
Recommend Dealer
No
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize for any inconvenience caused by the extended wait time. We'll review our processes to ensure a more efficient service in the future. Thank you for bringing this to our attention.

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