Back

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,298 Reviews

2,298 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
January 20, 2024

Im very satisfied with the service provided. Than Sabatier does an excellent job in going the extra mile to ensure the the customer is fully satisfied with the service provided. More

by george.garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Than Sabatier in the service department
Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your satisfaction with our service. We appreciate your trust in us and look forward to serving you again in the future.

January 20, 2024

Norm Reeves in Cerritos is the most attentive, cordial place I have been. Their staff go above and beyond to give the best customer service. This gives me the confidence to know to come back and be trea More

by angelicazamora72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. We look forward to providing you with exceptional service every time you visit.

January 19, 2024

The service department demonstrates an overall lack of care & communication and is deficient in quality customer service. A supervisor was requested during all three of my visits and although messages wer More

by Lmrawlings70
Recommend Dealer
No
Employees Worked With
During my most recent visit, I interacted with supervisor Kristina Ortega and service advisor Trevor Rodriguez.
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for the challenges you faced during your visits. Your feedback is crucial, and we would appreciate the opportunity to discuss this matter with you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 19, 2024

Good. Professional My experience with this dealership was good and professional. Anthony was pleasant, it seemed as though he enjoyed doing his job. It wou More

by terrilthomas53
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear about your good and professional experience with Anthony. We appreciate your suggestion about complimentary snacks while waiting and will definitely consider it to enhance our services.

January 19, 2024

Good Good service polite tech good job nice lady New battery is good car good More

by londebellf
Recommend Dealer
Yes
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with our dealership! We're delighted to hear that you received good service, and we appreciate your kind words about our team and the new battery. If you have any further feedback or questions, feel free to reach out. Safe travels!

January 18, 2024

Excellent service from a professional and skilled team. Everything went much better than expected. Thank you. More

by elizadbepeiacorib45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Miguel
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with our team! We're delighted to hear that everything exceeded your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future.

January 18, 2024

Okay. Everything works, I just had to wait a little, because my guy was covering for someone else and was dealing with their customers. More

by mskauble
Recommend Dealer
Yes
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the wait, and we appreciate your patience. We strive to provide excellent service and will address this internally to ensure a smoother experience for our customers in the future.

January 18, 2024

It's the most reliable and more fastest place to go take your car and Trevor is an amazing person More

by vicktoria426
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about Trevor and our dealership. We're thrilled to hear that you find us reliable and appreciate your support.

January 18, 2024

Great work! Got me out of there on time, did a good job. No problems More

by reneehill55
Recommend Dealer
Yes
Employees Worked With
Brain Sales
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're delighted to hear that we could meet your expectations and provide a timely and excellent service. If you ever need assistance in the future, feel free to reach out. Safe travels!

January 18, 2024

Awesome and fast! My experience at the dealership was quick, fast and friendly. Thank you More

by wilcox_jason
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're delighted to hear that our team provided you with a quick and friendly service. We appreciate your support and look forward to serving you again in the future!

...
164
...