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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,301 Reviews

2,301 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 27, 2024

I had to wait 4 hours when I was told it would take 2 hours. After 3 hours I asked, and then an hour later it was done, but I do not know if brake fluid was added or not, and a wheel alignment was needed More

by Gkoka463
Recommend Dealer
No
Employees Worked With
Ruben Marquez
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the time to share your concerns. Please reach out to our team to discuss your concerns regarding your recent service visit. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 27, 2024

It was a great and easy trip . It when smooth Great customer service I would recommend all my family that own Honda to go get service there More

by Blanco_lizette
Recommend Dealer
Yes
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're thrilled to hear about your smooth experience and great customer service. We appreciate your recommendation and look forward to serving you and your family again in the future.

January 27, 2024

Overall experience good but the wait was horrible, got there at 10:30 and didn't leave till 3 pm. More

by Cindy_cl09
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us. We sincerely apologize for the extended wait time and any inconvenience it may have caused. To discuss your experience further please reach out at your convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 27, 2024

Fantastic Overall it was a good experience visiting NormReeves for my first maintenance of my civic si. I didn’t wait that long unlike in other dealerships where you have to wait for 3 hours just for a More

by Jon
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Jan 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your Civic Si's first maintenance! We're thrilled to hear that your experience was positive and efficient. We appreciate your feedback and look forward to serving you again in the future.

January 27, 2024

Always tieme I had good experience I like Mr. Pena always very professional, and the same time friendly, explain evererithing, Always I asks for him .because ,I'm very ,satisfied. More

by Juliabarajas498
Recommend Dealer
Yes
Employees Worked With
Mr.Javier Pena
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Jan 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Mr. Pena. Providing excellent service and making our customers happy is our top priority. We appreciate your trust and look forward to serving you again in the future.

January 26, 2024

Jonathan always had a excellent costumer service ! And explain very good the problem in my car . More

by chataflores69
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Jan 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, Jonathan, for your kind words! We're delighted to hear about your positive experience with our customer service and the thorough explanation of your car's issues. We appreciate your trust in our dealership. Safe travels!

January 26, 2024

Knowledgeable and kind Jonathan was kind and knowledgeable during my service visit. He kept me up to date on my vehicle More

by jesscontreras21
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with Jonathan! We're delighted to hear he provided knowledgeable and kind service during your visit. We appreciate your feedback and look forward to serving you again.

January 26, 2024

Excellent and fast service May favorite dealership always I've only good experiences I could go to Downey but you offer better service More

by elbasandoval70
Recommend Dealer
Yes
Employees Worked With
Idr
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and loyalty! We appreciate your trust in us. If there's ever anything we can improve or enhance, please feel free to share your insights. We value your feedback!

January 26, 2024

The service was great and fast! The customer service was excellent The oil change deal was nice More

by Tanyaggarcia95
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with our service and customer care. We appreciate your feedback and look forward to serving you again in the future.

January 26, 2024

Quick and simple. Aaron was really good. He knows what i need and what he's doing. Really good job. More

by Rjv
Recommend Dealer
Yes
Employees Worked With
Aaron perez
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Aaron! We're delighted to hear that he met your expectations. If you have any further feedback or suggestions, feel free to reach out. Drive safely!

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