Norm Reeves Honda Superstore Cerritos - Service Center

Dealership always takes forever to do a simple service for any vehicle. The promised times are a joke and I’ll rather take my business elsewhere. Made me wait an hour and a half after promised time and re for any vehicle. The promised times are a joke and I’ll rather take my business elsewhere. Made me wait an hour and a half after promised time and resulted in me being late for work. Also during my service time, the service advisors went to their lunch. They should have backup advisors so not everybody is taking their lunch and making customers wait. More

I appreciate the focus that is put into the customer care experience and overall attention to detail. experience and overall attention to detail. More

I always come to this Dealer. It’s always clean. and your car gets done the right way. It’s always clean. and your car gets done the right way. More

The service department was fast and friendly, even though I waited for my car. The service provider was also friendly and told me every step what were they going to do. I waited for my car. The service provider was also friendly and told me every step what were they going to do. More

Nice waiting area for customers. Friendly customer service and timely response to my questions. They know my truck history well. Friendly customer service and timely response to my questions. They know my truck history well. More

Was in and out in a timely manner. I even went back for a concern I had two days later no problem. I even went back for a concern I had two days later no problem. More

Great! Very knowledgeable good rapport fast and efficient. I’m surprised you don’t have coffee and donuts for the customers. Very knowledgeable good rapport fast and efficient. I’m surprised you don’t have coffee and donuts for the customers. More

Julie Canelas was very responsive and attentive to the servicing of my wife’s vehicle. Much appreciative. Thank you . servicing of my wife’s vehicle. Much appreciative. Thank you . More

I am happy with the Service as always. The technician was very helpful, quick and thorough about the process. The technician was very helpful, quick and thorough about the process. More

Terrible customer service. I had made an appointment one week in advance and when I took my car they said I had no appointment. The service advisor didn’t even communicate with I had made an appointment one week in advance and when I took my car they said I had no appointment. The service advisor didn’t even communicate with me what was wrong with my car. More