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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,292 Reviews

2,292 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 20, 2024

Great service and experience both days I took both my vehicles. I plan on taking my vehicles back when the time has come. More

by jroddabigdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan and Ruben
Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your vehicle needs! We're thrilled to hear about your positive experiences, and we look forward to serving you again in the future.

April 20, 2024

Ruben was very professional, helpful and courteous. Very much appreciated. The service waiting period didn’t take long at all. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words, Ruben is indeed a valuable member of our team. We're delighted to hear that you had a pleasant experience with us, and we look forward to serving you again in the future!

April 20, 2024

Javier is awesome was attentive and very helpful throughout the whole process. Will be back in the future with return business. More

by changetheglobe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier - Service Advisor
Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're delighted to hear that Javier provided you with attentive and helpful service. We look forward to welcoming you back for your future automotive needs.

April 20, 2024

Everyone was very nice and helpful. Leo was great on informing me about my car. More

by steffcarolinaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Leo provided excellent service. If you have any further questions or need assistance, feel free to reach out anytime.

April 20, 2024

Service was excellent, very communicative and kind. I appreciated that they were keeping me updated throughout the day. More

by arlaguercia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. We strive to provide excellent service and keep our customers informed every step of the way. We look forward to assisting you again in the future!

April 20, 2024

Great service! Fast quick and always keeping you informed. Fast service drive and organized. Will continue to visit this dealership for all my needs. More

by gonzalez.arlyns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our service team. Looking forward to welcoming you back for all your future automotive needs!

April 20, 2024

I couldn’t be any more happier from the minute. I got there to the minute I left. I greatly appreciate our standing customer service, which I had received. Thank you again to my service Guy Javier More

by hidalgolteresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier P in Service Department
Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Javier and our team. We look forward to serving you again in the future.

April 19, 2024

You service needs to be consistent to be #1. My prior visit was a bad experience, please review my feedback from that visit. More

by blkngthawk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for your previous experience and appreciate your feedback. Rest assured, we're committed to improving and ensuring consistent service excellence for all our customers.

April 19, 2024

Service was fast and efficient. Service advisor javier was very Profesional in answering every question asked. More

by gonzalez86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier peña
Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Javier provided you with efficient and professional service. We look forward to serving you again in the future.

April 19, 2024

Service on my car was great, but the associates helped me questioned me about my car service and was a little rude. This was a surprise to me because usually they are very friendly and recommend things that More

by joliebear118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know his name
Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear you were satisfied with the service on your car! We apologize if you felt uncomfortable during your visit. Your feedback is valuable, and we'll ensure our associates maintain our standard of friendliness and professionalism. Looking forward to assisting you again and helping with your future car needs!

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