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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,289 Reviews

2,289 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 26, 2024

Came in on 4/23 to have an oil change and the brakes inspected (rear brakes were making noise). Service manager states with documentation of inspection that the brakes were good but that I should repla More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Vargas
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced. Your feedback is crucial to us. Please reach out to us directly so we can address this matter promptly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

April 25, 2024

Joseph was awesome and very helpful. I will definitely come back for my service here. More

by jasonsilva.19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Apr 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic feedback, [Reviewer's Name]! We're thrilled to hear that Joseph provided you with excellent service. We look forward to welcoming you back for your future automotive needs.

April 25, 2024

Great service! All employees are all friendly specially to Thanh Sabatier my service advisor keep ip the good job guys! More

by fredcph7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Thanh Sabatier provided excellent service. We'll be sure to pass on your compliments to the team.

April 25, 2024

I’ve always take. My vehicle to Norm Reeves. I get honest and trust worthy information regarding my vehicles needs. All the technicians are professional and friendly. More

by aracelypi72221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department- Trevor Rodriguez
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Apr 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're thrilled that Thanh Sabatier could assist you so well. Your satisfaction is our top priority, and we look forward to serving you again in the future.

April 25, 2024

It was a nice experience taking my car in for service. Everyone was very helpful. More

by Rosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service reps
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Apr 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us for your car service! We're thrilled to hear you had a positive experience with our team. Let us know if there's anything else we can assist you with in the future.

April 25, 2024

I was provided good service in a reasonable time frame. Agent was also very helpful. More

by jvsanez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
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Apr 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you received excellent service from our team. We appreciate your business and look forward to serving you again in the future.

April 25, 2024

It was great job, of oil changed. Cheched other problem of my car too. Thanks More

by Almabailey
Recommend Dealer
Yes
Employees Worked With
Car dept maintenance
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Apr 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your oil change and for allowing us to inspect your car. We're glad to hear you had a positive experience! If you have any further questions or concerns, feel free to reach out.

April 25, 2024

Mike Vasquez has been helping me for years. Honest, friendly, helpful, quality and authentic customer service More

by maxsalcido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Vasquez
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Apr 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! Mike truly values your loyalty and looks forward to continuing to provide you with excellent service in the years to come.

April 25, 2024

Service was good. Wa able to get my car done on same day I called. Car was done when promised. More

by goldenyamada248
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Apr 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're thrilled to hear that you were satisfied with our efficient service. If you ever need anything else, don't hesitate to reach out. Safe travels!

April 25, 2024

Norm Reeves Honda I’ve been a customer since 2000 and they always take care of my vehicle just a shout out to Anthony Ortiz always giving excellent service this visit was so fast I couldn’t believe when More

by pjm20124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
Report | Print
Apr 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty, and we're thrilled to hear about your positive experience with Anthony Ortiz! We'll make sure to pass along your kind words to him. See you next time!

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