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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,289 Reviews

2,289 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 30, 2024

Jonathan is a great advisor and good customer service. He is very precise and kind. More

by edgarjaime2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan From service department
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about Jonathan! We're glad to hear about your positive experience with his service. We appreciate your feedback and look forward to assisting you again in the future.

April 30, 2024

Had my tires rotated, got my car back and it said tire pressure low brought it back 2 times before they resolved the issue. More

by ebrocket991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. We'll make sure to address this with our team to ensure it doesn't happen again. Thank you for bringing it to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

April 30, 2024

My service advisor, Jonathan, is always great to work with. Despite it being a busy Saturday, they were able to complete my oil change and inspection in about 2 hours. My car is regularly parked outd More

by Jjk12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Service Advisor
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback about Jonathan! We appreciate your business and apologize for the oversight regarding the leaves in your vents. We'll ensure better attention to detail in the future.

April 30, 2024

Marvelous the wait was quick they explained my service and said what they said they were going to do when my car was ready.. More

by mdrideaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your glowing review! We're thrilled to hear that you had a positive experience with us and that our team provided clear communication throughout your service visit. We appreciate your business and look forward to serving you again in the future.

April 30, 2024

Missed comp car wash. Told due for water pump, I was caught off guard, 60k miles seems premature. More

by fjmehg50sbz
Recommend Dealer
Yes
Employees Worked With
Forgot
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience regarding the missed complimentary car wash. Regarding the water pump, our team follows manufacturer recommendations to ensure vehicle safety and performance. Please feel free to reach out if you have any further concerns.

April 30, 2024

Great service. Love my service Advisor Julie. Been going to Norm Reeves Cerritos for many years. More

by letiabrego7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Canales
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Cerritos and for your loyalty over the years! We're delighted to hear that Julie provided you with excellent service. We look forward to continuing to serve you in the future.

April 29, 2024

For those of us not excited by composing verbatim comments. I guess that we’ve reached fifteen words. More

by sbrenton0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo in service department
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Apr 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We appreciate your honesty and will use it to improve our services.

April 27, 2024

Excellent service provided by service advisor Jonathan Romero. Wish first time tire & wheel process was faster & smoother. More

by erica.campos2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We're thrilled to hear that Jonathan provided excellent service. We'll work on improving our tire & wheel process for a smoother experience next time.

April 27, 2024

People are rude. No information on who or where to go. The car person in charge was unavailable when b ed to ask questions More

by gyselatorres456862
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hossain Ahmed
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. Please reach out to us directly, so we can assist you promptly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

April 27, 2024

The service is great on my Honda ! I like going to Norm Reeves Dealership! Thank you to all the Service advisors especially Javier More

by Princessa06088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear you had a great experience at Norm Reeves Dealership. We'll be sure to pass your appreciation along to Javier and our service team. See you next time!

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