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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,289 Reviews

2,289 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 30, 2024

Fast and complete service. They showed me where my car needed work and what I can do to take care of it More

by juandvacaeelrs25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear about your experience and that we could provide you with fast and comprehensive service. Should you have any further questions or need assistance, please don't hesitate to reach out.

April 30, 2024

I was very happy with the service. Leo was very helpful and professional. I definitely would bring my car to this dealership when there is an issue. More

by ncnguyen95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Leo provided you with excellent service. We look forward to assisting you with any future car needs you may have.

April 30, 2024

Advisors were switched without even making me aware. I feel like previous advisor should let me know next time. More

by nadinesoliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not here
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced. Please reach out to discuss any concerns you have. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

April 30, 2024

Everything was great but my 1 issue is that I did not get a reminder sticker in my window for my next service. More

by Chrissyejohnson@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the oversight! Please feel free to stop by, and we'll happily provide you with a reminder sticker for your next service. Thank you for bringing this to our attention.

April 30, 2024

Friendly and fast service when I needed it the most! Car was ready within 20 minutes. More

by karlagirlk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Romero
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're delighted to hear you had a positive experience with our service team. We aim to provide efficient and friendly service to all our customers.

April 30, 2024

The best thing about the service that I received was the turnaround time to service my vehicle. I was told that it was long and I may have to pick the next day, but it was ready atleast two hours before clo More

by RH123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you were pleased with our quick turnaround time! Thank you for choosing our dealership, and we look forward to serving you again in the future.

April 30, 2024

The service was excellent! Friendly and welcoming environment. Would be returning for my service here again More

by desireeponce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back for your future service needs!

April 30, 2024

The worst service IEver have I when 4times in order to correct the problem and I have to pay may co payment twice for the same problem please hire more professional employees More

by juangarcia86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Many sanchez
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. We strive for excellence and will address this internally to ensure it doesn't happen again. Thank you for your feedback. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

April 30, 2024

Very helpful and understanding . Took the time to go above and beyond for the customer’s satisfaction . More

by khmergemini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're always here to help in any way we can.

April 30, 2024

It was fast and easy, great customer survive and enjoyed how quick it was. Thanks More

by Axeenriquez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're delighted to hear about your positive experience with us. We strive to provide excellent customer service and make the car-buying process as seamless as possible. If you have any questions or need further assistance, feel free to reach out.

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