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Norm Reeves Honda Superstore Cerritos - Service Center
Cerritos, CA
2,289 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,289 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center
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Verified Customer
May 02, 2024
They need to communicate with customers more. And explain the problem with the vehicle. Thank you And explain the problem with the vehicle. Thank you More
by albertolopez74
Employees Worked With
May 02, 2024
Contacts were prompt and knowledgeable. I was kept informed about the progress and completion of the work. Representatives were always friendly. I was kept informed about the progress and completion of the work. Representatives were always friendly. More
by ebbrundin
Employees Worked With
Service department
May 02, 2024
I left my car there at 8am & still wasn’t ready when I came at 5:30pm to pick it up. They had to look for my car. My advisor didn’t call or text me to update me. My car wasn’t checked over the 8 hours it came at 5:30pm to pick it up. They had to look for my car. My advisor didn’t call or text me to update me. My car wasn’t checked over the 8 hours it stayed there. I had to wait still there for them to check it. Makes me sad because before the service was always great. Not too sure what’s happening now. More
by Brooke Henry
Employees Worked With
N/A
May 01, 2024
No better than any other dealership. Prices are on the high side. Paid $2.4k for evaporator replacement and got my car back with a buzz in the dash. Took it back to the dealership two Prices are on the high side. Paid $2.4k for evaporator replacement and got my car back with a buzz in the dash. Took it back to the dealership two times to get the buzz fixed. First time they said it was a loose wire. Second time the tech said it’s a known problem with the blower box and showed me the tech notice. They wouldn’t repair it because it’d cost them $2k to remove the dashboard. If there’s a tech notice, shouldn’t the mechanic know about it and take precautions to keep the noise from happening…? More
by knji.saokii2ds
Employees Worked With
Service Dept. - Trevor and Pons(?)
May 01, 2024
This was my first new car buying experience and the representatives at the dealer were great! It was easy and very smooth. representatives at the dealer were great! It was easy and very smooth. More
by lorenagranillo1118
May 01, 2024
I had a great experience great help excelente service with a smile fast quick and efficient everything was explained easily and smoothly over all extremely satisfied with service with a smile fast quick and efficient everything was explained easily and smoothly over all extremely satisfied with service More
by chrisgma8
Employees Worked With
Leo lazcano
May 01, 2024
The sales process was much faster than I remember. I have bought two cars from them now. Stanley Ho was great, very understanding. I have bought two cars from them now. Stanley Ho was great, very understanding. More
by Luis Arcia
