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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,291 Reviews

2,291 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 07, 2024

The service was quick and efficient. Customer service was great. I appreciate the charging station and waiting area. More

by tbperez2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with us. Providing excellent service and amenities like charging stations is always our priority. We look forward to serving you again in the future!

May 06, 2024

Service center are very accommodating, helpful and even checked if my service contract was still good. More

by joe_vberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
adam
May 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our service center. We always strive to provide top-notch service and assistance to all our customers.

May 07, 2024 -

joe_vberg responded

Sure, I just didn't like the obnoxious texts from sales department telling me I could trade up for same or less payment. Such a amateur sales pitch. I own it, no payment.

May 06, 2024

Awful customer service and service person enter false information regarding reason for taking my vehicle for service. More

by salcidosandra74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kash Varzandeh
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry to hear about your experience. Please contact us directly so we can address your concerns. Your satisfaction is our priority. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

May 06, 2024

Very attentive. Mike in finance was very helpful, he got us the best interest rate! Thanks for a great experience More

by krayej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Mike provided attentive service and secured the best interest rate for you. It was our pleasure to ensure you had a great experience at our dealership!

May 05, 2024

This dealership, the entire team, is truly outstanding. We've purchased multiple cars here and consistently had excellent experiences with the salespeople, upper management, and service depart More

by evserranoaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny in Service, Ray sales manager I have also had the opportunity to speak to general manager, Saul he is awesome!
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your continued support and loyalty! We're thrilled to hear about your positive experiences with our team across departments. We appreciate your trust in us and look forward to serving you again in the future.

May 05, 2024

Muy buen servicio Bryan es un empleado y siempre me brinda una excelente atención gracias. More

by lizsara73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Bryan provided you with excellent service.

May 05, 2024

Best Car Dealer. Honest, very knowledgeable and they treat the customers with expertise and are very kind and helpful. They go the extra mile to satisfy the customer. More

by myrnafraisse19711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with us. We always strive to provide exceptional service and exceed our customers' expectations. We appreciate your support and look forward to serving you again in the future!

May 04, 2024

Not good customer service by Ramiro Montes. He said He would order service parts for my vehicle but I just realized that He never ordered it until weeks of waiting More

by delapenasr6ds3d04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramiro Montes
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for any inconvenience this may have caused. Please reach out to discuss your experience so we can address this. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

May 04, 2024

This dealership provides quick services and is always willing to help the customer out. I’ve been coming here for more than 5 years More

by hello2kat4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty over the past 5 years! We're delighted to hear that you've consistently experienced our commitment to quick service and customer support. We look forward to continuing to serve you in the future.

May 04, 2024

They were fast, I got my car in an hour after drop off, usually I’m there for 2+ hours. Michael Barr was very nice and helpful. More

by jimenamoreno217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're thrilled to hear that Michael provided you with fast and friendly service. We appreciate your business and look forward to serving you again in the future!

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