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Norm Reeves Honda Superstore Cerritos - Service Center
Cerritos, CA
1,233 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,233 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center
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November 07, 2015
Stay away from Norm Reeves Honda service. They will rip you off. I had a horrible experience here. It took six and a half hours to do a brake job and replace a battery and it cost $900!!!! R They will rip you off. I had a horrible experience here. It took six and a half hours to do a brake job and replace a battery and it cost $900!!!! Right at closing time after I had been waiting for six and a half hours they told me I needed new rotors which will cost $300. Shop around, anybody can beat this dealer in service and prices. Buyer beware!!!!! More
by Bitter Man
Employees Worked With
Thanh, Sabatier
Helpful September 24, 2015
Alfredo is the BEST!! Brought my father's car in for a problem with the starter, and Alfredo remembered us from a previous visit (which he also handled beyond our expectati Brought my father's car in for a problem with the starter, and Alfredo remembered us from a previous visit (which he also handled beyond our expectations!). He was attentive, polite, and went out of his way to make sure we felt well taken care of! He said he'd contact us Wednesday by 3... and at 3pm on Wednesday Alfredo was calling to give us an update. Kept his word through and through! The service mechanics had the car ready at the time it was promised to us. Alfredo is the reason why we are loyal service department customers! You have a great employee and representative in Alfredo! There is not enough praise to explain how happy we are with Alfredo's customer service!! Kudos to him and the service department! More
by mvidal
Employees Worked With
Alfredo Mejia
March 30, 2015
great service I received a really great service from Linda Ly. She was very friendly and assisted me throughout the whole process. I appreciated the great service. I received a really great service from Linda Ly. She was very friendly and assisted me throughout the whole process. I appreciated the great service. More
by gemjrh
Employees Worked With
March 24, 2015
The experience was amazing very professional. Mr. Manuel Vazquez is a friendly, honest, patient, caring and professional individual. I am very pleased to have met him today. I thank him for provid Mr. Manuel Vazquez is a friendly, honest, patient, caring and professional individual. I am very pleased to have met him today. I thank him for providing me the best costumer service. Hyundai Cerritos Auto Square have wonderful professional staff, and I will recommend individuals who are interested in purchasing a car to come to this place. The environment is welcoming and my father and I felt appreciated as a costumers. Mr. Vazquez took the time to answer my questions in a professional manner and as a first time buyer will continue to refer people to Mr. Vasquez. Thank you Hyundai Cerritos Auto Square for providing quality of costumer service. More
by Veronica Salazar
Employees Worked With
Manuel Vazquez
November 25, 2014
Fuel gauge not calibrated and fuel pump misaligned. I brought my Odyssey 2005 van on June 23, 2014 for Recall 14-032 Fuel Pump Module Leak. My van lost power while driving on the freeway on July I brought my Odyssey 2005 van on June 23, 2014 for Recall 14-032 Fuel Pump Module Leak. My van lost power while driving on the freeway on July 19, 2014. There was no error code. No indication that battery is low. Ignition cranking well. Fuel gauge shows 1/4 on the dial. Engine wont start. Got Tow Truck and dropped van at Norm Reeves Honda, Cerritos on July 19, 2014. Honda Service inspected vehicle on July 20, 2014 and found van does not have fuel, fuel gauge read slightly above empty, and fuel pump not centered correctly. Please refer Invoice 685825. Hondas World Class Multipoint Inspection should have done better with my vans FUEL GAUGE MISCALIBRATION and FUEL PUMP MISALIGNMENT. Me or my family could have figured in an accident with van losing power on the freeway all because of UNSAFE and NEGLIGENT work by Helpful Honda Technicians. I have no idea tUhat I am driving my van with a miscalibrated fuel gauge. Honda Service Techs arent serious about their work! Reported this incident to service@normreeves.com and to Service Director, Jered Schager, but never receive any email, word or phone call from anyone of them. My email just fell on deaf ears. Are they really Helpful Honda people? Or are they people who have a heart? Does Honda really care about your safety? I am sure they are not. More
by edcherrie
Employees Worked With
Alex Mckenzie
November 06, 2014
GREAT JOB I LIKED EVERYTHING I WAS TAKEN CARE OF QUICK AND KINDLY. I WAS SO HAPPY WITH MY SERVICE I DONT THINK I WILL GO ANYWHERE ELS AS LONG AS I OWN MY CAR I LIKED EVERYTHING I WAS TAKEN CARE OF QUICK AND KINDLY. I WAS SO HAPPY WITH MY SERVICE I DONT THINK I WILL GO ANYWHERE ELS AS LONG AS I OWN MY CAR More
by THESGTCUPCAKE
Employees Worked With
MARK PICARD
October 29, 2014
"A VERY EXCELLENT PERFORMANCE!!!" A very Professional Service Advisor MR JUSTIN ETHERIDGE!!! Definitely, I could not find the words to express my satisfaction to the services rendered A very Professional Service Advisor MR JUSTIN ETHERIDGE!!! Definitely, I could not find the words to express my satisfaction to the services rendered to my car. More
by reynaldogrospe
Employees Worked With
JUSTIN ETHERIDGE ----Service
October 18, 2014
Excellent service at Norm Reeves Cerritos as always Bryan Ortiz was friendly, efficient and helpful. The service time was quite quick and within the estimated wait time. My car drove and looked like it Bryan Ortiz was friendly, efficient and helpful. The service time was quite quick and within the estimated wait time. My car drove and looked like it was brand new again. More
by medcescano
Employees Worked With
Bryan, Ortiz
October 06, 2014
Norm Reeves Honda is the dealer of choice! I bought my car a year ago from the friendly and very helpful people at Norms. The buying experience was the best I have ever experienced. A year la I bought my car a year ago from the friendly and very helpful people at Norms. The buying experience was the best I have ever experienced. A year later, my 2 service appointments brought more friendly and helpful Honda employees. The service was great. My car was very well taken care of. Anyone who has had a bad car dealer experience should go to Norms. You will be treated as a very important person and the employees will get you the car you want for a great price. This is my second Honda in 15 years. My next car, if I need one, will be another Honda from Norms! More
by heidi.prior.3
Employees Worked With
Justin Etheridge
July 15, 2014
Great customer service My fiance and I had a great experience at Norm Reeves honda. Our salesman, Kan You, was very helpful and friendly. He help us lease a vehicle at a gre My fiance and I had a great experience at Norm Reeves honda. Our salesman, Kan You, was very helpful and friendly. He help us lease a vehicle at a great price! We were very happy with the car. If you want good customer service and satisfaction, Kan you is your man. I highly recommend him. He is a hard worker and will do his best to accommodate your request. More
by jeffsam2329
Employees Worked With
Kan You
