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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,298 Reviews

2,298 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 18, 2024

This dealership is reliable, very trustworthy. Every time I take my car to do recommended services, they welcome me with a smile. The mechanics are very knowledgeable. More

by Rdoran17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega
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Jun 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're delighted to hear about your positive experiences with our team. Your trust means the world to us!

June 18, 2024

Selection of modles to look at and nicer trim levels to look at on the style you're looking for More

by poofbegone562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We're delighted to offer a wide selection of models and premium trim levels to suit every style. We look forward to assisting you further!

June 17, 2024

Quick check-in and check-out process each time I am at this dealership location. More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're glad to hear that you've had efficient experiences with us. Looking forward to serving you again soon!

June 16, 2024

Informative, Despite A Very Long Wait Time, I Did Not Pay For The Recall Service, However THERE Was 4-5 Hour Wait Time. More

by G
Service Communication
Recommend Dealer
Yes
Employees Worked With
don’t remember Not On Here
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We apologize for the extended wait time and appreciate your understanding regarding the complimentary recall service provided. Your patience is valued, and we strive to improve our service efficiency. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 16, 2024

Oscar Ortega was a kind service advisor. I’m so happy with how fast service was done at this location. Thank you Oscar for your amazing customer service :) More

by Carla J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega. Amazing employee
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Oscar provided you with excellent service. We look forward to seeing you again at our dealership!

June 14, 2024

I was told the oil change would take about an hour. That was reconfirmed upon arrival. The service took close to two hours and impacted our day. I would have scheduled for a different day if I would ha More

by jeff.klaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing this to our attention. We apologize for the inconvenience and appreciate your feedback. If you would like to discuss your experience please reach put to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 13, 2024

Ruben Marquez took very good care of me, as he always does. He is very attentive, & makes sure the customer gets what they request. More

by andypalma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Jun 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about Ruben, we're glad to hear he took great care of you! We appreciate your feedback and look forward to serving you again.

June 13, 2024

Excellent professionalism especially Kim Lujan in sales who always goes the extra mile for her customers More

by mikeymikechik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! Kim Lujan truly exemplifies our commitment to exceptional service. We appreciate your recognition and look forward to assisting you in the future.

June 13, 2024

Need to stop charging customers for a simple reset of faulty sensor software then proceed to upcharge me for repairs that are not needed! More

by khanh_dinh_vo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Cruz, Luis Gomez
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. Please contact us directly so we can address your concerns and discuss your service visit. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 12, 2024

Excellent service at Norm Reeves Honda in Cerritos, Ca. Trevor Rodriguez very supportive with work on my car. More

by csdelgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Report | Print
Jun 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words, we're thrilled to hear about your positive experience with Trevor Rodriguez at Norm Reeves Honda in Cerritos! We look forward to serving you again in the future.

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