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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,294 Reviews

2,294 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 30, 2024

I wanted to rate that. Service was good. Oil change was done in 2 hours. More

by sammycore16547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Jul 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! Let us know what we can do to make your next visit worthy of five stars!

June 30, 2024

Service was quick and reliable both person and maintenance. Waiting area is not crowded and you are given the choice of being driven to the mall. More

by Spike
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joseph Vargus
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Jul 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to leave this review! We're glad that our service team took care of you and saved you time. Let us know if you need anything else!

June 29, 2024

Excellent service. I’m very satisfied with Thank costumer service. That’s the reason I always go back yo Honda service department More

by lbbencito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the phenomenal rating! We're here for you if there is anything else you need!

June 28, 2024

Javier was very professional and will only want to deal with him on future visits. More

by eleanorbaisley313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Jun 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing how Javier helped you out! We look forward to seeing you again.

June 27, 2024

I feel like they didn’t care to help me out. try to overcharge me when in fact it was a recall on it! Never will I go back! More

by Melissa Alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
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Jun 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. Customer satisfaction is our priority, and we regret any inconvenience caused. Please reach out so we can discuss your concerns directly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 27, 2024

The service department has always been very helpful. This last time they even informed me of an issue that was under an extended warranty, and fixed an issue at no charge. Very satisfied. More

by sarahgjertsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Jun 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear about your positive experience with our service department! Thank you for sharing your feedback.

June 24, 2024

The service tech was very knowledgeable and helpful I would recommend this service and this technician More

by tbiird617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your recommendation! We're thrilled to hear about your positive experience with our service tech. We look forward to assisting you again in the future.

June 24, 2024

Leo was great! He was friendly and very helpful. I’m very satisfied with my service. More

by savyromero33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Jun 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Leo provided you with excellent service. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Safe travels!

June 23, 2024

Great dealership! The techs are knowledgeable and friendly. I’ve been going to the dealership for almost 20 years - I wouldn’t dream of going anywhere else! More

by ldhall_bookman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jun 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your loyalty and kind words! We're thrilled to have been your dealership of choice for nearly two decades. Looking forward to many more years of serving you!

June 20, 2024

Great service and everything was take care of. After working a graveyard shift I didn’t have to wait long. So I am glad that I went straight to get my oil change done. More

by helenamarchainny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think Ruben helped me not sure.
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Jun 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your oil change after your graveyard shift! We appreciate your kind words and look forward to serving you again in the future.

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