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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,293 Reviews

2,293 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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July 31, 2024

Johnny was helpful and communicative. Made my experience better and I was satisfied with the work done on my car More

by Amontive3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Romero
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Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your glowing review, and your kind words for Johnny! We're here for you if you need anything else.

July 31, 2024

Everyone is always friendly and service is always great. Thank you for the awesome customer service More

by araujonancyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the excellent rating! We're always here for you, so don't hesitate to stop by or contact us.

July 31, 2024

Went above and beyond to serve us with the best customer service. My issue was totally resolved in a timely manner. Thank you so much! More

by francess36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your review! We're always happy to hear about customer wins like yours. If there is anything else you need, just reach out!

July 31, 2024

I love this dealership. Everyone was so helpful. They explained and broke down everything I didn’t understand. Great customer service. They made me feel important and got m More

by ruiz.jacobs11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Serrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kinds words! We're glad to know that our team made sure you got what you needed during your visit. We hope to work with you again soon!

July 31, 2024

My car had grease all over the floor mat on the driver’s side. I informed the service center but never reached out. Obviously, no protective cover was applied during the service. More

by Rodelrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dep
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Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are sorry to hear of the inconvenience during your visit, and we appreciate you taking the time to provide feedback. Please give us a call if you would like to discuss it further. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

July 31, 2024

Excellent customer service. Wait time wasn't as long as I thought it would be. More

by deniseervin112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega
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Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review made our day! Please let us know if there's anything else we can assist you with.

July 09, 2024

Brought car in for oil changes was charged 2000 for oil leaks. Car now runs and sounds like a lawn mower. Brought the car back in and was told everything is fine. I’m nervous every time I’m behind the whe More

by Kicheka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor in the service department
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Jul 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience and would love to get to the bottom of this. Please reach out to me at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 02, 2024

Good services, rapid and efficiency. Open on Saturdays, and serving walkings costumers.. Let you know what services will need next. More

by rosaclopezds117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel from services department.
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Jul 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to write this review! We're always happy to hear about great experiences like yours. Let us know if there is anything else we can do for you!

July 01, 2024

Excellent customer service provided by Oscar. Very reasonable wait time. Nothing else to add to this. More

by escob021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None in sales
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Jul 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your feedback! We're glad Oscar gave you a 5-star experience.

June 30, 2024

I wanted to rate that. Service was good. Oil change was done in 2 hours. More

by sammycore16547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Jul 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! Let us know what we can do to make your next visit worthy of five stars!

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