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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,301 Reviews

2,301 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 01, 2025

Everyone was friendly and eager to help. Technically, the services were great. Two issues: (1) tires weren't calibrated and (2) they forgot to replace the tire hose cap on one of my tires. H More

by AMPM1
Recommend Dealer
Yes
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April 30, 2025

I liked that there was communication throughout the process. It made things easy. Transparency was great. More

by alvaradoraul76
Recommend Dealer
Yes
Employees Worked With
Mike
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April 30, 2025

Excellent He was very helpful Took the time to explain everything and answer all my questions with detail More

by yesitrejo
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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April 29, 2025

Besides waiting in the lobby for 5 hours instead of giving me a rental it’s was good More

by Skalex1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
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Apr 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, thank you for sharing this honest feedback with us. We appreciate you taking the time to leave a review and apologize for the wait. Reviews like yours help us identify how we're doing, and we hope to deliver an even better experience next time!

April 29, 2025

I love going to this dealer and getting my car serviced. The customer service is great. Mike Vasquez and other team members are always very nice More

by paticiac19
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're happy to hear that everything went well during your recent visit! We strive to earn your trust with consistent, reliable service, and it sounds like we've been successful so far. Thank you!

April 29, 2025

Service work was fine. I was quoted a time of 3.5-4 hours. After waiting that time, it turns out my car was not even started at the time. The manager of service arranged fo More

by mreticket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we appreciate your loyalty to our dealership over the years and are sorry that this recent visit didn't hit the mark for you. We take your feedback seriously and will use it to improve our services. If you'd like to talk more about this, please reach out when it's convenient for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

April 29, 2025

Great experience and Service. Service Job was completed on time as Service advisor promised. . Very satisfied. More

by ailanyuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Apr 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your satisfaction is the most important thing to us! We're thrilled that your recent experience went so well. Hopefully, we'll see you again down the line.

April 29, 2025

Leo Lazcano best customer service. He provided well information and was on top of what my car needs. More

by jenniferamaador0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
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Apr 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Leo shoots for the moon every day! Thanks for recognizing his efforts. We're happy everything was smooth, and if you have any other questions about your car's service needs, just ask.

April 28, 2025

Finished on time, taken on time for service and friendly professional service I will recommend to others the Honda people and excellent service. Natalie Petrucci More

by Natalie Petrucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hey there, Natalie. We're so grateful you chose us for service and are happy to hear how it went! Thank you so much, and if you need anything else, give us a shout. We'd love to help your friends like we helped you!

April 27, 2025

The representative was very friendly. He looked into my matter. I just needed to make sure all the work my car needed was done. He made sure. More

by Jorgina and Stephany
Recommend Dealer
Yes
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Apr 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Having a friendly rep who ensures every needed repair is done makes all the difference—thanks for recognizing that dedication. We hope to see you again at Norm Reeves Honda Cerritos. If you need anything else in the meantime, don't hesitate to contact us.

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