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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,117 Reviews

2,117 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 30, 2025

The service department provides excellent service but your lines are long. This is the I could give a perfect five-star score. More

by les_brown101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on your recent service visit for your Honda, Les. Your feedback will help us to improve our services, including finding out how to reduce the delays in receiving service. We do have an Express Service program if you're in a rush. Thanks for sticking with us, and we hope to provide you with a five-star experience next time!

January 30, 2025

Our experience with the technicians and the rest of the team has always been a wonderful experience explain everything to the detail and fast service, very happy More

by Analy
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz service department
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Jan 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We value your loyalty! It's so nice to hear that you've had such good experiences with our service team. Thanks so much, and please let us know what else we can do for you!

January 30, 2025

I found it’s better to go get service after lunch time. I didn’t wait that long for my oil change. The service is great and I will continue to come here for my car services. More

by arafit1505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Jan 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you sticking with us and discovering the best time to schedule Honda service! Thanks so much for giving us your business, and we hope to serve you in the future. Remember that you can schedule your appointment online when it's convenient for you.

January 29, 2025

Coming to this location I have the best advisor and best service. All my questions are always answered More

by lopez_nat127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
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Jan 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That makes us so happy that you've had such great experiences with our service advisor and the service that your Honda received! It's our goal to satisfy customers and make sure that they're well-informed. Thanks for choosing us, and remember that we also have Express Service if you're in a rush!

January 28, 2025

It was straight forward and Manny Sanchez was an amazing help he guided me the whole way. More

by victorlopez677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
Report | Print
Jan 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

This review of your Honda service visit makes us happy, Victor! It means that we're providing quality service and Manny demonstrated that for us. Thanks for stopping by, and feel free to schedule your next visit online!

January 28, 2025

It was a good experience, the dealer was so nice and approachable, excellent service provided by the first man that we spoke with. More

by Javier Esaú
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service we wish to provide to our customers, Javier! We're pleased that you and your Honda received the treatment that you deserved. Thanks so much for stopping by, and we hope to see you at a future appointment! Before you see us again, check out our service specials.

January 28, 2025

Paid for oil change, all around inspection as soon as I drove off I had no windshield washer fluid two of my tires needed air I believe I did not get the service I paid for. As for the person who helped me More

by LVAgabrielmj23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert González
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Jan 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you bringing up this matter to our attention. We take service seriously, and we're disappointed that your service visit for your Honda wasn't up to your expectations. These are issues that we will need to address with our service team. If you'd like to speak to a dealership representative, please contact us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 28, 2025

Pleasant experience. Service writer was polite and friendly. Took care of my car and her follow up was perfect. More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juley
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Jan 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like an awesome service visit for your Honda, Robbie! We appreciate you letting us know, and we hope to see you at a future visit. Feel free to schedule it online. Thank you!

January 28, 2025

You make an appointment and you have to wait way too long to have your service completed. They send you text that your car has had service completed and it’s all wrong they hadn’t done anything. Not pleased More

by nyjeitts69_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not deal with anyone in these departments
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Jan 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration in waiting a while for your service appointment. We'd like to learn more about your disatisfaction regarding your service visit so that we can iron out any issues that you've been experiencing. This will help us to make improvements and provide customers like you with a five-star experience. Please contact our dealership at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 28, 2025

The service was good. The technician introduced himself in the begining, but I had hoped to speak to him after the service. I wanted to ask what I should be keeping an eye More

by dcsaaturn32x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael barr
Report | Print
Jan 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you letting us know abour your Honda service experience. We will address these issues to make sure that customers like you will give you all the information that you need to plan for your next service visit. Thanks so much, and we hope to see you next time!

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