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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,293 Reviews

2,293 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 28, 2025

Finished on time, taken on time for service and friendly professional service I will recommend to others the Honda people and excellent service. Natalie Petrucci More

by Natalie Petrucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 27, 2025

The representative was very friendly. He looked into my matter. I just needed to make sure all the work my car needed was done. He made sure. More

by Jorgina and Stephany
Recommend Dealer
Yes
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Apr 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Having a friendly rep who ensures every needed repair is done makes all the difference—thanks for recognizing that dedication. We hope to see you again at Norm Reeves Honda Cerritos. If you need anything else in the meantime, don't hesitate to contact us.

April 26, 2025

Didn't show tread depth recommendation. Didn't do tire rotations. Didn't text they were done. My engine oil light went off when leaving. More

by kasalysch4002
Recommend Dealer
No
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Apr 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, I'm sorry to hear about the difficulties with your recent service appointment. We take your feedback seriously and would appreciate the opportunity to discuss your visit with you further. Please reach out to me at your earliest convenience. Thank you, and have a nice day. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

April 26, 2025

I was able to make an appointment the same day. Check-in took about 10 minutes, which was reasonable. Thahn used my coupon from the web site. Tech IDed recommended service based on time, per Honda. More

by Steve
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Apr 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Steve, we're happy to hear that everything went smoothly for you! Glad the website coupon worked out, and that check-in was a breeze. See you next time for more convenient vehicle care!

April 25, 2025

Not very help full with what I needed. Then said he would give me a quote never resveed the quote and was sent to a different location. More

by Diego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramiro montes
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Apr 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Diego, we're sorry to hear this. It's important to us that we meet the needs of our customers and give them the help they need to make informed decisions. Please reach out to me with more details about your experience, so we can make things right. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

April 25, 2025

First of all I got my vehicle scratched second u guys don’t offer transportation back home I remember before u guys offered transportation depending on distance 3rd u guys don’t wash the vehicles anymore More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Apr 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Jose. We're disappointed to see this review. It's important to us that we provide service that meets the needs of our customers, and we're sorry if you received anything less. Please contact me with more details about your experience so we can help. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

April 25, 2025

Great service, my previous visit there was a lack of comminication with the service advisor. Thank you More

by jgalbez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Apr 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It’s great to know communication was seamless this time around—thank you for giving the team another chance. Next visit, feel free to kick back with our complimentary Wi-Fi in the service center while updates roll in. Your feedback drives better experiences for everyone!

April 25, 2025

Easy appointment booking & smooth service. Workers were nice & welcoming. Great environment. Michael was excellent. More

by Vidal Sosa
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Apr 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hey, Vidal. Booking your appointment should feel as easy as your service was, so it’s fantastic to hear both were smooth. Michael and the rest of the crew love creating a welcoming atmosphere, and we'd love to see you back for another visit.

April 25, 2025

Great. Trevor was great and informative. He was able to get all the work completed within the time frame we set. More

by IRVING.MORALESLIMA
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Apr 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Trevor’s knack for getting everything wrapped up right on schedule is unmatched! Glad to hear the work finished within your timeframe! Thanks for trusting Norm Reeves Honda Cerritos with your vehicle needs.

April 24, 2025

Service team was a joke. Bought a '25 honda crv in December. Went in for my first prepaid maintenence and got turned away by the service department for a reason that still ma More

by PM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Entire service department
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Apr 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

I’m sorry to hear about the frustration you experienced with our service team. I appreciate you bringing this to my attention, and I’d like to talk to you about what happened and understand the situation better. Please contact me directly so I can review your visit and help restore your confidence in our service. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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