Norm Reeves Genesis of Irving - Service Center

Very poor communication. Could never get feedback on my car’s progress. Couldn’t get a return call or text after many tries. Never much explanation of the work being done. Could never get feedback on my car’s progress. Couldn’t get a return call or text after many tries. Never much explanation of the work being done. More

No communication, my car sat for 12 days (later found out was already “diagnosed”) but it took me going up there and asking for my car back for me to get answers. Don’t call cause the service advisors never was already “diagnosed”) but it took me going up there and asking for my car back for me to get answers. Don’t call cause the service advisors never return calls. Then received my car with a interior trim piece broken. However I won’t be going back even for the trim, I don’t trust the techs they have working on my Genesis. would not recommend. Bad diagnosis on the technicians end, even when I stated what the exact problem was (since I’m a tech myself but car is under warranty so I can’t touch it.) More

Very nice& good service very helpful and good service person good morning I m happy person good morning I m happy More

Great service, informative, helpful and quick. Kevin did an awesome job. Highly recommend and will continue to use Norm Genesis and request his assistance. Kevin did an awesome job. Highly recommend and will continue to use Norm Genesis and request his assistance. More

As a Genesis owner I like the benefit of the concierge service. Nolan is a great representative for them. service. Nolan is a great representative for them. More

Worst customer service ever, I never received a call back regarding the car I just bought that needed service. I feel the service that was performed was overpriced, the bill was not itemized. Paperwork to th regarding the car I just bought that needed service. I feel the service that was performed was overpriced, the bill was not itemized. Paperwork to the car was lost for 2 months something I never knew, I asked for documents to be sent to a certain tag agency in Oklahoma, and they sent it to the tag agency they wanted to send it to. I never received the tag. Business seems totally unorganized. More

I have bought multiple cars from this dealership. Sales and service have always been exceptional Sales and service have always been exceptional More

The phone experience to schedule was terrible. Agent said concierge service wasn’t available. This was a falsehood. The service advisor at the dealership was great. Knowledgeable and most helpful. Agent said concierge service wasn’t available. This was a falsehood. The service advisor at the dealership was great. Knowledgeable and most helpful. More

Steve did an awesome job providing me service! ! Norm Reeves is really stepping up their game in the service department!! ! Norm Reeves is really stepping up their game in the service department!! More

Always a pleasure to have my car serviced at this facility as I have for since the purchase of my vehicle. facility as I have for since the purchase of my vehicle. More